Hotel Best Western Plus di Montreal

The location and staff of the hotel were great, but the facilities were very outdated. It was disappointing that when I looked out of the window, I could only see the wall, and as soon as I opened the door, the bed was right there, which was regrettable. Due to the fact that there are three hotels with the same name in downtown, it is important to double-check the address and make sure you find the correct one.

The location of the hotel is great, right in the central area, about 30-min walking distance to most spots in Montreal. Even though the room is not spacious, it is pretty self-contained, plus it is clean and cozy. They offer paid parking option with discount in the parking lot across the street, around 23 CAD per day.

We were explicitly instructed by the staff not to engage in normal conversation within our room; instead, they demanded we whisper. This was an entirely inappropriate and unprofessional manner in which the front desk addressed us. Throughout the night, we were subjected to harassment through phone calls and incessant knocks on our door. I strongly advise potential guests to steer clear of this establishment at all costs. Regrettably, we have traveled and lodged in numerous hotels, spanning the spectrum from motels to high-end luxury accommodations. This particular experience was, without a doubt, the most abhorrent we’ve encountered. We endured continual insults and disrespect from the moment we checked in. In fact, we promptly checked out upon receiving new room keys because our previous ones had been deactivated by the staff. It’s crucial to emphasize that we are not criminals; we traveled all the way from Toronto to celebrate Thanksgiving. However, thanks to the staff’s actions, our Thanksgiving celebration turned into an utterly unpleasant experience. Furthermore, I would like to address the hotel’s response, which claims to have received complaints from neighboring rooms about noise. I want to emphatically state that we did not play loud music or engage in disruptive behavior during our stay. These complaints are unfounded and appear to be fabricated. It is disheartening to hear that we were subjected to such unwarranted accusations. We expected a peaceful and enjoyable stay, and instead, we endured harassment and false accusations throughout our time at your property.