Terokai Ulasan Tetamu Hotel di Montreal

Comfort Suites Downtown
3.6/5105 Ulasan
I will NEVER stay in a choice hotel again..worst experieve ever... When booking was told I could.use point to pay for parking .. There wasn't even parking for the hotel ? Tried to explain to the front desk what I was told...lady at front desk seemed annoyed with my questions. Later called the main choice hotel number and the person who helped me told me that I was indeed told there was parking and the person who booked my room was wrong...wrong info was.give to me.. So add $100 to the hotel fee for parking ! Got room...went to pull out sofa bed Disgusting ...black spots ...holes...spring coming out ..no sheets..no pillows Went to complain at front desk Offered me another room Went to ck the new room ..couch was in same condition. The bedding had holes...even bedding on the ddl beds... Pillows were dirty .. Door had a hole on casing ...don't even think it locked properly . Shower was disgustingly dirty Bathroom sink leaked...so much so it went across top of cpunter and into toilet paper roll. Trying wiping with wet toilet paper... On Sat upon leaving the room...I was told by whom I think was the asset manager that the room would be cleaned.. Got back to the room..it had not been touched Called the front desk and he could not give me an answer as to why... He said...maybe the maid didn't have enough time...??? So I had to go down to the front desk at 1am to get new towels and toilet paper ...cause the sink leak had wet the paper on the roll.... Pls see attached attached pictures Tried to contact the hotel MANY times ..left my phone number with the front desk....nobody bothered to return my calls Do not stay here !!!!!

Soalan yang Kerap Ditanya

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