Hotel Montreux dengan Sarapan

Sejujurnya saya tidak tahu bagaimana untuk menulis ulasan ini kerana saya telah menempah Villa Toscane dan diberitahu untuk menginap di hotel bertentangan (Royal Plaza) kerana Villa Toscane ditutup semasa musim cuti (iaitu hanya dibuka pada musim panas lolll). Tapi kira naik taraf sebab Royal Plaza ni hotel 5 bintang haha

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

We picked this Hotel because of its position on the edge of the Lake. We had a Lake view room with a balcony overlooking the terraced gardens to the lake. The room was large enough and very comfortable. Take earplugs as the frogs make a racket early in the Morning and the Evening. The rooms at the rear, which is the front overlook the railway. Everything was excellent, the staff are so pleasant and very helpful. We had half board in the main restaurant on the terrace, a beautiful position. Although there was no choice to have we enjoyed all our meals. If you have preferences or intolerances I’m sure if you told the Hotel in advance they would do their best to accommodate you. The position of the hotel is on the promenade into central Montreal. It’s a lovely walk with many flowers and metal sculptures. The promenade also reaches the Castle (definitely worth a visit) in the opposite direction.

The hotel was just across the station. Very posh and good service but the only setback the wifi was a bit troublesome. Many steps lien keying in your country number and the page suddenly disappeared. 🧐

This hotel is not worth ONE star! The so called ”breakfast” is cheap food in old buffets and a dark, dirty room. THREE old PIECES of cheese and formed ham, as cheap as animal food, is NOT a breakfast, that is simply FRAUD! NEVER TAKE THIS AS A HOTEL!!! It is a kennel on street level. Without blends in front of the window, with damaged bath-insides and damaged furniture insed. It is a CHIZ to every custumor expecting THREE stars! We had THREE little dogs with us, and they charged 45 CHF for ONE room to clean, which was NOT clean before! (I got enough pics of that situation!) We were charged with 248 CHF for a dirty, hot, MOULDY room, CHEAP bread in the morning, a DIRTY and DUSTY dining facility and an extremely unfriendly ”manager”. NEVER again! Deutsch: Dieses Hotel ist KEINEN Stern wert! Das sog. ”Frühstück” bestand aus BILLIGEM Brot, spärlichem Massen-Aufschnitt, INDUSTRIEGEKOCHTEN EINGEFÄRBTEN Eiern, und ALTEN AUFGEBACKENEN GEBÄCKSTÜCKEN. Jede Jugendherberge ist sauberer und macht ein Bufett, wie angekündigt. Das war KEINE 2 CHF wert! (Fotos vorhanden!!). Das Geschirr, wie die Vorlege-Utensilien waren alt und kaputt, der sog. Speisesaal staubig und muffig, das Brot vom BILLIGSTEN WAS MAN SICH VORSTELLEN KANN! Wir haben für 3 Hunde für eine ANGEBLICHE Reinigung von EINEM Zimmer 45 CHF bezahlt!!! Für DREI Stücke ALTEN KÄSE, FABRIKWURST, BILLIGTOAST, aufgewärmte, zusammengesammelte Backstücke und eine UNTERIRDISCHE Atmosphäre dort 52 CHF!!! Für das Zimmer mit VERSCHIMMELTEM BAD, SCHRANK, ohne richtige Beleuchtung sowie KEINE Gardinen- EBENERDIG ZUR STRASSE!!! 160 CHF!!! DAS IST EINE DER MIESESTEN ABZOCKEN UND ABSTEIGEN, DIE ICH JE ERLEBTE!!!!!

Great location and comfortable walk from the train station to the hotel, also near the boat jetty and the slope to walk up to the different streets. The room is spacious with a balcony and has a great view of the Lake (room 406). The rooms and corridors are not carpeted, making it noisy and the wooden floor panels creak. The ventilation in the toilet is poor, and puddles of water take a long time to dry up. Bedsheets, comforters (thrown into the wardrobe, not even folded up), bath towels, and hand towels look worn and used. Wardrobe doors cannot be fully opened because of the portable air cooling/dehumidifier (which is actually quite loud). Only bath towels, hand towels, 2in1 shampoo/shower gel, electric kettle, empty cups, coffee, and tea are provided. Not sure if other amenities are available upon request. The check-in process is a little slow with the self-help system (the email links prior to check-in did not work). Check out is quick and easy.

The staff members are one of the best people in this industry! Genuinely friendly, kind, and extremely helpful. Don't be afraid to chat with them. They like to chit-chat and joke around. It's a really adult friendly, kids friendly environment. Untop of this, the hygiene is 10/10! The rooms, toilets, badrooms, and wash rooms are clean. The breakfast/diner, halls are clean. The breakfast and diner are more than okay to start and end your day with. Everything is prepared by the lovely staff of the hostel. Ps. They're master chefs. They just won't admit it... The hostel is located at the lake of Geneva, and the area is beautiful! It's totally worth it to take a morning or evening walk. It's a very safe environment, and people of Montreux will say hello or even start to talk to you. I stayed for 4 days, but if I knew this was going to be this great, I would have booked a few days more! Really recommend this hostel! 👏🏽

We had a fantastic stay at Hôtel du Grand Lac Excelsior. The first thing that struck us was how helpful and friendly the staff were, nothing was too much trouble for them. The hotel itself was clean, there were areas that possibly could be updated, like the carpets in the corridors, but I'm being picky there really, because it didn't affect our stay, and the overall decoration of the hotel was beautiful. We stayed in a suite and it was perfect for our family of four, it was comfortable, with two bathrooms, a sliding door onto the garden, and it was very cosy. The location is the real drawing point, eating breakfast at a window with views of Lac Léman and mountains was breathtaking, I've never had such a beautiful view when eating before. My 5 year old daughter said it was the 'best day of her life'! High praise from this family, and we can't wait to return!

This hotel is unique for its charm and service; it has its own personality because of the personnel and the owner. The location is special for the view, breakfast is perfrect and the rooms are graced with Montreux Jazz artists. One feels the magic of the Waadtland :-) Bravo for the excellent service, attention, and experience. This will be my place in Montreux!

Love love love the view at Lake Geneva! Restaurant needed booking ahead of time, but food was decently good albeit abit pricey. Very accessible via bus, or you could take a stroll down lake Geneva. Affordable room prices with an awesome view. Sauna and jacuzzi were good and restful. No regrets!