Best Western Plus Gran Hotel Morelia

The buffet was good. The location is great!

Mattress was hard. The rest was great.

El hotel estaba muy bien cuenta con todos los servicios me gustó mucho

Todo excelente solo el bufet está caro para lo q ofrece !

Buen precio y excelente atención

Excelente relación precio vs lo que ofrece el hotel

酒店性價比比較高，離市中心10公里左右，同樣的價格還是選擇這個酒店，市中心酒店一般

Second time here. Would have liked a mini fridge in the standard rooms, it’s Mexico weather is hot no where to store a cold water in your room. Upgrading was around $400 more all fur a mini fridge. Location is convenient.

I was told as an ******* platinum member I would receive a free bottle of wine for my 9 night stay. I nevrr received it so i asked the front desk about it. For my $935 USD / $15,308 MXN peso stay I received a $2.42 USD / $56.25 MXN peso bottle of wine. I found that offensive. There were 3 of us staying in the room and we only received 1 drinking glass and 2 coffee cups which were never cleaned or replaced. Ice machine never worked so we constantly had to ask room service. Phone in room stopped working on the 4th day and never worked for the remainder of the stay. Walls are thin so was kept awake all night by drunken neighbors singing at ungodly hours of the morning. We have stayed at this property multiple times in the past but will never stay here again. The only positive was the friendly staff which made our stay bearable. They should not be on expedias list if that is how they honor the amenities and treat you at a supposed VIP property.