Hotel berhampiran Vineyard Town Center, Morgan Hill

Visited for 2 nights to attend wedding nearby. The premises is as expected of the brand - modest offerings of amenities but clean and well managed. Check-in was efficient and friendly but elevator was out of order and had to climb 2 flights of stairs with luggage to assigned room. Room was a little small but was accorded with requisite amenities, re: ample power outlets, fridge, responsive climate control etc. Room was not cleaned after day 1 - which was a surprise. Rates for the room were not unreasonable for the area but still a little too high based on the offerings. Meals at singular outlet were simple fare.

This BW Plus is very clean and very spacious. No crowded anything! Mucho parking. Gilroy is the gateway into Silicon Valley. Great place to “park” and then tour things further north up the 101. This hotel is one min off the 101! Ignore negative comments in Trip.com. All is very clean with a very hard working staff. My check-in clerk was so very competent and helpful. You’d think she was working at the Ritz in New York City.

WARNING: Great place if you want to sleep 5 feet away from homeless encampments and you love the smell of urine and rot. I was able to get a refund due to my room smelling like something was decomposing inside. The staff refused a refund until they actually opened the door themselves and were overwhelmed by the smell. The managers idea of fixing the room was spraying fabreeze but he clearly knew there was no fixing once he smelled for himself. You can smell the rot 10 feet before you even get to the room. I've never smelt anything so horrible. I'm still mystified as to what could have caused that kind of smell. Also notable is the fact that Homeless encampments surround the hotel...directly behind the wall to the rooms.

The outside of the hotel made my son feel a bit unsafe for some reason, but once we got inside of our room, we were pleasantly surprised at how clean and comfortable it really was. We have stayed at other hotels in this price point when we've traveled down south and this hotel actually ranks higher than those other hotels. The water pressure in the shower could've been better, but overall, we really liked staying here. It was within walking distance of the Gilroy Outlets and the Denny's across the street.

Daniel at checkin is simply the best hotel staff we met in our entire trip. Extremely customer oriented and very cheerful. Told us all we need to know and more. Room is very very clean and beds so comfortable. Will only stay with Hamptons the next time I visit USA.

We stayed here for 25 days. Very nice extended stay hotel. Everything was clean. Internet was decent. All of the staff was OUTSTANDING... always friendly and helpful. Coffee was good and always available. Linens and towels were clean and of good quality. Breakfast was prepacked which we assume was do to COVID and it was good. Seems to be a very safe area directly across from Lucky's California grocery store which was clean and had good fresh vegetables. We loved our stay there.

I stayed from March 31-April 2. The room is reserved to accommodate two adults. When I checked in the front desk I was given door hanger that if I wanted to re-use the towels that there is a points credit to do so. First thing I notice - I was not offered any drinks/snack but instead I got my welcome amenity in points. When I enter the room the first thing I noticed was the chipped tub (really big ones) . The room was clean overall. On April 1, after a long work day, I returned to my room (around 9:30pm) and found the bed was not made up and the towels were not replaced. I called the front desk (Shery - white female) and she told me that since I get the points for not getting the towels wash that I will not get my new towels. I said I did not hang the green door hangar because I want new towels I also asked why the bed is not made up. She said I must have put the do not disturb sign. I told her I did not put any sign at the doors at all and when we left that morning , the cleaners are right outside. I asked her what I need to do to get new towels (trying to overlook the non made up bed). Disdainfully, she said I will not get any towels since I receive points (the points I received btw are for the amenity - not the towel re-use). I told her take away the points she said she can’t and that I will not get any more towels —- I asked for the manager and she said she is the only one there. Instead of trying to be a good host to customer, she refuse to acknowledge my request for a long time before she finally gave in and told me to come down the front desk and pickup the towel (not even ordered to deliver them). This is the worst service I received from Holiday Inn Express that is considered as 4 stars accommodation). I have always stayed with Holiday Inn on business trips but I have not been treated this bad from a front desk manager. I had the choice to go to Hampton inn in the area but I chose to stay at Holiday Inn and now I fully regret choosing Holiday Inn at Watsonville. I am hoping this is just one bad front desk manager and not the norm on how paying customers are to treated. Very very disappointed. I strongly NOT recommend going to this Holiday Inn in Watsonville. I often not give any bad review and try to understand the situation but this one i just cannot ignore. - Brigitte

四周環境海邊美景宜人。房間雖有一定年代但是保護的很好。廚房方便。僅房子隔音不好左右小孩在房裡的玩鬧聲音很清楚。

Loved the gardens and pool area. Restaurant with live music was a bonus. We ate elsewhere, so I can not comment on food.

Fun experience - quaint decor. Don't count on the breakfast for anything substantial. Nothing hot but toast. Hot water decanter was full of something icky both times even though we told staff about it. However, overall pleasant stay.