Hotel Hilton Garden Inn di Moscow

/// stayed in December 2017 /// This is the review that I feel so indebted for the compliment review. Back in December 2017 , we spent our New Year Count Down in Moscow and stayed 3 nights at this hotel. (During that time the hotel was under major renovation) Our first impression: we booked for a regular room for 3 of us but at our arrival, the lady (seem to be the Front Manager) at the counter offered us the free upgrade to the renovated wing.....thank you so much. That was quite surprise us but when we accessed into the room it’s even more surprised me for its cosy luxury interior. This hotel is one of the best hotel I ever stayed - all the details in the room is as exquisite as the other ultra luxury hotels I experienced. It’s even 4 years back but I still remember well for the LOMONOSOV coffee/tea set that they use (one of the high-end porcelain brand I love and be using at home too). + Crystal wine glass + Nespresso Machine + KitchenAid Kettle + plentiful mineral drinking water. Wi-Fi is super fast (as recalled). Back then there was some situations in Europe and Moscow during that time is full with soldiers. However the hotel’s securities guard remember us well and helped telling the soldier that we are the hotel’s guests when we tried to access the perimeter to the hotel. Not to mention the location itself is great ,right next to Bolshoi , TSUM shopping mall and subway. On the departure day, due to the securities perimeter that blocked all the car to access to the hotel - the hotel staff managed to help us find the nearest spot where our limo can pick us to the airport. The most regretful thing that keep bothering my mind is I cannot remember the name of the lady at the counter who granted us the upgrade that made our stayed in Moscow is another remarkable memory......Thank you once again here. And would there be any chances that I could visit Moscow again - I would definitely stay at this Metropol again.

Отдыхали в этой гостинице с 18-20.06.2023, номер 906. Из плюсов это конечно расположение. Было очень удобно и тихо. Персонал на ресепшен гостепреимный. Номер класный. Тихий, современный, все хорошо, но вот сервис у них по уборке номеров страдает. Мне кажется, что персонал по уборке забывает что у вас 5*, а не 2-е или 3*. Убрали нам номер, поменяли нам постельное белье, поставили нам новые шампуньки и даже оставили на половину использованные. Но друзья, как можно убирать в номере и не убрать мусор из ведра? Но это все мелочь. Как можно было забрать бокалы из под вина и не вернуть их обратно? Как?!!!!!! У вас точно 5*? Нам пришлось пить шампанское из стаканов для воды, потому что в 1 час ночи не хотелось вас беспокоить. Это прям капец как нам не понравилось. Уборка на 2 балла и еще и забыли вернуть бокалы. По поводу мини бара. ) Что значит оставлять залог на ресепшене? У вас самый дешевый номер стоит более 10 тысяч рублей, у вас гостиница 5*, наверное к вам приезжают на отдых далеко не бедные люди чтобы просить с них залог. Нигде такого не встречал, но возможно я воспользовался бы вашим мини бором, если бы он был открыт. А так он был закрыт. ( И еще из минусов: в коридоре иногда чувствовался сигаретный дым. Это очень плохо. В общем итог такой: Узнайте кто работал 19-го июня в 906 номере и либо оштрафуйте его, либо выдайте чек-лист на родном языке уборщика, чтобы он ничего не упускал из виду. У вас не 5* 100%. Мы после вашей гостиницы поехали в Казань в гостиницу Marriott Kazan Kremlin 4* и я скажу, что вашему персоналу надо поучиться у них как правильно убирать номера. Там все было идеально. Рекомендую доработать этот пункт и у вас будет 5*.

Very warmly and comfortable hotel. Great location, near the Kremlin and Arbat street. Friendly staff and high level service.- This is Arbat House visit card. Breakfast is tasty and variety. We will miss this hotel very much. We hope to see you soon.

My review is long time overdue. Been staying at this hotel since 2009 and can’t be happy about about being home away from home here. This five-star hotel is nested in an amazing historical building (one of Moscow’s so-called Stalin skyscrapers) right next to the Three train stations square (including Leningradsky train station where you can catch the Sapsan high speed train and be in Saint Petersburg in three and half hours), close to the Garden ring and major public transportation routes (metro, MCD - suburban trains and streetcars). The hotel’s impressive lobby would be your first wow moment, have a drink or a quick bite at the lobby bar, their menu is good, and you won’t leave hungry. Janus restaurant is phenomenal, with a wonderful selection of the breakfast items (don’t miss the cook to order station). The hotel offers a complimentary hotel tour for its guests every weekend so you can see what’s going on behind the scenes. Rooms are magnificent, they are spacious, upgrade yourself into a junior suite or an executive room, it’s so worth it! The gym and spa facilities are good, there’s a pool and sauna as well on the underground level, haven’t used it much but room a look and it looks great. They even do aqua robica (exercising in water) as part of the activities offered to the hotel’s guests. I also saw few weddings (I am jealous about the pictures taken in this beautiful decor) and meetings (crowded but never disturbing, the hotel manages it very well). Last but not the least, the staff and the management. The service is immaculate and you never feel just a guest, the hotel’s team makes you feel part of this hotel so you want to come back even before leaving the property. The list of names would be too long to put here so I thank you all for treating your guests as part of the legendary hotel’s community. Wishing you to grow, be busy, but also to have fun! As I said, I haven’t left the hotel yet but I already want to come back. Will miss you all. Sincerely, Sergey V.

Eventhough it is my first day spent at this hotel, i liked everything this place has to offer: great location, comfortable room, very satisfying food and all this for a reasonable price. I must add that the booking with agoda was very convenient and easy. Thank u Mercure team! U make my stay in Moscow even more pleasant :)

Spent a week at the hotel. Great central location, close to everything. Very polite staff. We had a spacious and clean room. Enjoyed delicious breakfasts with champagne :) We hope to get back there one day.

Bilik-bilik bersih. Berhampiran dengan stesen metro, berjalan kaki selama dua minit, taman yang indah, Izmailovsky Kremlin. Makanan di hotel tidak begitu sedap. Monotony, semuanya sangat sedikit, dicampur dengan apa yang ada di tangan, dicincang halus sehingga anda tidak boleh mengambil sepotong tembikai. Tetapi nampaknya untuk 3 * hotel ini adalah bagaimana ia sepatutnya.

Very decent price, comfy bed, excellent view and a copious breakfast. Although it's not in the tourist heart of the city, it's just 3-4 blocks to the M2 bus that gets you to Red Square in 15 minutes. I couldn't figure out how the bathtub drain worked, but that was sole/minor complaint.

I use to stay more than 100 nights a year in hotels worldwide. I am also a regular guest of the Ritz Carlton Moscow. The level of commitment and customer service of all the staff of this hotel is simply outstanding and second to none. To just give you an idea: at my current stay I caught a severe cold. 2 members of the exceptional Lounge team recognized my sickness and arranged for a ginger tea, cookies and a warming blanket brought to my room, together with an accompanying card (see photo). I have never experienced any other hotel in the world with such caring staff. They really always make me feel home away from home.