Motel di Indian River

This is the worst hotel that my husband and I have ever stayed at. When we checked in and got to our room, we found that the room was dirty, the lock to the bathroom door was on the outside of the handle, and our bedroom door leading to the main hallway wouldn't lock. We informed the front desk of this, and they gave us a new room. The new room, aside from a door that actually locked, was worse than the first. The bathtub had clearly not been cleaned, the towels had yellow stains on them, and the chair in the room was broken. Our friends in the room across from ours had hair in their sink, and the window into their room looked as though someone had tried to break into it. Since we checked in late and we couldn't find any other hotels with open rooms nearby, we decided to stay there over night. All of us felt extremely unsafe and uncomfortable. The next morning, we decided to check out and find a different place to stay. We went and talked with the front desk and asked for our money back for the next 5 nights that we originally planned to stay. The man working said his manager wasn't there and that he wouldn't be in until noon, so we decided to wait. The manager never showed up. We complained, and the man working called someone who he said was the owner. He handed my friend the phone, and the owner simply told my friend that he was unable to refund us since we booked through Hotels.com. We would have to go through them to get the refund. We stayed inside the hotel while we called hotels.com about the refund. Hotels.com attempted to contact Hometown Inn, but nobody answered their phone calls. Hotels.com informed us that they would have to send an email to them instead, so we'd have to wait up to 48 hours for their reply. We decided to leave since we wouldn't hear anything back until at least the next day. When the next day came, hotels.com informed us that the Hometown Inn denied our request for a refund, even though the owner told us that Hotels.com was responsible for that decision. Every single time we or Hotels.com has attempted to contact Hometown Inn since then, there is conveniently no manager there. The Hometown Inn gave us a receipt that showed a negative balance since we checked out early, but are refusing to refund us for the nights we didn't use. This has been an extremely frustrating experiences. We paid a lot of money to only stay one night at a very unclean and unsafe hotel. I absolutely will never recommend that anyone stay here.