The Westin Grand Munich

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.

挺好的 環境：很巴伐利亞

Wie immer, ein toller Aufenthalt im Westin Grand in München. Hotel kann ich nur empfehlen.

房間確實有點老了，不過地鐵站很近，到瑪麗亞廣場市區還是很方便，發現德國的服務員動不動刷卡打開門，有時候睡覺會嚇一跳。

比較舊酒店，看不出5星，國外5星你要知道沒法跟國內部的，設施也比較陳舊，位置不錯，早餐也還可以，偶爾住一下可以

趕上航班取消，臨時訂房，辦理入住排隊4個小時後被告知凌晨0點後下的單沒房，後來又出示酒店訂單才給安排上

晚上十一點多，抵達了酒店。明明訂好了酒店説沒房了。 給換到其他酒店去了。 完全不是五星級酒店的服務。

要收據比較艱難，都在説推動，實際上都沒發給我. 服務態度很好，但是沒結果

Gut ausgestattetes Hotel in top Lage.