Pengguna Tetamu
30 Jun 2024
I had the opportunity to stay at a hotel in My Tho city in June 2024, where the front desk staff were notably friendly and the breakfast was fairly comprehensive. My room, number 407, lacked windows and had a fairly hard bed, although the bathroom size was acceptable and there was a desk suitable for work. Despite these amenities, I find the hotel to be overpriced, charging 660k for the lowest rack rate. While the hotel features a rooftop bar, it is modestly equipped and the service there was disappointing. The staff at the rooftop bar lacked a basic understanding of customer service and hospitality, which greatly diminished my experience. Their insistence on closing promptly at 10 PM and rushing me to finish my drink was particularly frustrating. When I brought my concerns to the front desk, their only solution was to offer a 10% discount, which felt more dismissive than accommodating. This experience, along with other service issues, has left a sour taste in my mouth, not just for the hotel but for My Tho city as a whole. Unfortunately, I don’t foresee myself returning to either in the future.
Terjemah