Pengguna Tetamu
10 Oktober 2023
Save your time and money and do not stay at this hotel. We stayed during the last weekend before the hotel closed for the weekend, and it was very obvious. The staff was cold and not accommodating. They were in shutting down process, and they were not shy about making that known. The pool area was being closed off the last day we were there. I felt unwelcome and like we were intruding. We booked a room with a jacuzzi and found the first night that the jacuzzi was not working/was not getting warm. We called hotel staff who said they would need to look into it the next day. We didn’t hear from anyone the next day and had to follow up in the early evening, which is when they informed us the jacuzzi could not be fixed and we would need to move to another room. They were not apologetic and instead acted like it was a nuisance. We moved to another room and asked to be compensated for not being able to use the jacuzzi we paid for the night before. The woman said she would need to check with management, but did not sound assuring. The next evening, someone called at 5:15 saying they could offer a complimentary massage at 6:00 (45 minute notice!) We could not manage that on such short notice. We again mentioned the jacuzzi situation during checkout and asked for a discount on the room for that night. The woman at the front desk made a phone call and then said the hotel would compensate us with 10% off our booking price when we come back next summer. We could not help but laugh at this. We eventually settled and received 30% off the room for that night, but the entire process left a horrible taste in our mouths. We felt like we were getting hussled from the minute we walked into the hotel. We will never return.
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