Hotel Romantik di Nagasaki

The Hotel is at good location, all services are excellent. But the booking UX is not good enough, the cleaning service was not explained in details, if it should show ”large enough”, so as to receive the cleaning service correctly, then, the whole service will be perfect.

The hotel is located as you go up Mt Inasa, on the hilly side of Nagasaki. Unless you drive, getting to Chinatown, Atomic bomb museum etc. require public transport as they are some distance away. We stayed for the night in the twin room. It is a large hotel, and the rooms are spacious, although a little aged. Not many eateries nearby, so unless you are eating at the hotel restaurants, you may want to pack some food to the hotel if you get there at dinner. Like most other Japanese hotels, breakfast is good, with a mix of Western and Japanese dishes. Beds are comfortable, and you can request for more pillows, which we did. As usual, they have all the amenities ie toothbrush, combs/brush, etc. provided. Recommend as an overnight stay, especially if you want to go up to the Inasayama observatory after dark (to capture one of the best night views in Japan).

2nd visit, anxious to use my “secret trip” Kyushu promotion campaign discount. All as nice as I remember spacious room, bad tv options, activities, Two food options and spa/onsen choices. New was the many foreign staff working on all sectors of the facility Surprisingly non of them spoke English, to me anyway. No greetings, no explanations, no thank you, no nothing I was a ghost as my Japanese travel partner is all they saw and spoke only to her and addressed only her nobody and I mean nobody initiated any attempts to make me feel welcome in English. Very disappointed that this facility has forgotten how to make foreign guests feel welcome (after two years of COVID) japan May have reverted to “gaijin complex” hospitality and has apparently imposed a Japanese only language rule on its foreign staff. How sad in deed.

We enjoyed our stay of one night here. Walking distance 8m to main station. To get to tourist sites the street car (tram) is very good high frequency transport mode. Night tour to mountain on cable was exceptional. There is a nice pastry shop at the ground floor.Rooms were fine and clean. No milk in rooms.

立地は高台にあり眺めは最高です。客室→和室は広くて寛げます。 朝食は地料理も多数あったり、パンはオーブンで焼き立てを提供するなどの演出もあり、Goodでした。 大浴場は広くて露天風呂からの夜景は最高ですが、カランのシャワー水量が弱くて評価はイーブンです。 妻からは女性はアメニティも豊富で良かったらしいです。 総評としては、リピートしたい旅館です。。

We stayed for 3 nights at this new and beautiful hotel. While it was a bit DIY-ish to take whatever the amenities you wanted at the reception area, I found this practical. When we wanted more towels, a receptionist was happy to hand us one as well. I enjoyed the top floor outdoor bath as well as breakfast daily. From TA review, I learnt that the bath could be quite busy. Maybe because we stayed at this Candeo Hotel on weekdays, I never had to feel crumped in the locker area. Breakfast had a variety of local Japanese and western spreads, and it was delicious. The location of the hotel was superb. The major tram stop was within a few minutes on foot. We could walk to Dejima, Megane Bridge, even to the Dutch Slope. There were a plenty of restaurants nearby. The only reason that I could not give 5 stars was that the staff appeared to be distanced. I used to frequently stay in hotels around the world, and I consider receptionists to be the gatekeepers of hotels. With a bit of training, they can smile a little more and perhaps be friendlier. I stayed in 3 more hotels during my recent trip to Japan, and unfortunately, this Candeo Hotel’s receptionists spoke the poorest English, and all of the staff I encountered, including those at breakfast and other areas, looked unhappy.

My husband and I wanted to celebrate our wedding anniversary in Nagasaki and we decided to stay at Nagasaki Marriott as hotel was newly opened 3 months ago. The hotel located at a good location, next to bus terminal, train station and easy access to tram so we can just go around the city for sightseeing and cultural experience, but the best part was that hotel is next to a shopping mall where you can find many good restaurants and shops including famous local Nagasaki Castela. Our experience staying at Nagasaki Marriott was beyond our expectations. We were so impressed with how well hotel staff were trained at all areas since hotel just opened not long time ago. We really felt like we stepped into Japanese hospitality for both services and mindset of staff who always pay attention to guests from the entrance of the hotel at ground floor before going up to the lobby check-in with warm welcome and big smiles. Each area we experienced was a wonderful one, breakfast area was well set with variety of foods from local products. We very much appreciated staff working hard in kitchen and also M Lounge was our favorite place to relax and enjoy some dinner served and conversations with the staff. We fell into love with this hotel, not only because the modern designed room but also offered the solutions on how guest could enjoy the room during their stay. But most importantly our experience with staff made our stay such a wonderful and special one. Special thanks to: Mr. Yoshimitsu, Executive Assistant Manager, Mr. Antonio, Guest Experience Manager who made sure guests are well taken care. And thank you for training your staff well. Thank you also to Ms. Soegawa, Mr. Hashimoto, Mr. Bijaya for taking good care of us. Also restaurant staff Ms. Kurihara, Mr. Ishibashi and Mr. Take****a. We are looking forward to come back to your hotel again. Nuchjaree