Jane11y
11 Julai 2022
we parked at the wrong spot and the receptionist got mad and told us to move the car. After moving the car he didn’t say where to park or what to do next and stayed inside the hotel. I went in to ask where to park and he told me it would be 1,500 yen to park so i asked if there are other parking and he just said coin parking. He didn’t even tell us where. We couldn’t find a parking spot so I asked if I can cancel, he said yes and took the keys without explaining anything else. I asked him if i could get a refund and he told me to contact support and they’ll come back with me in a few days and left to go at the back.
The staff was very rude and he kept walking out on us. I also read their reviews on google after and most of the reviews said the staff was rude. I do not recommend this place if you’re looking for a friendly environment place to stay.
Terjemah