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4.7/5
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2548 ulasan
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Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.7
Perkhidmatan4.6
Kebersihan4.7
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Semua ulasan(2548)
Ulasan positif(2478)
Ulasan dengan gambar/video(812)
Sarapan pagi yang lazat(187)
Mudah untuk pergi membeli-belah(135)
Hiasan yang cantik(111)
Mewah(74)
Restoran yang bagus(54)
Terletak di pusat bandar(52)
Minum petang yang lazat(33)
Pemandangan tasik yang terpencil(20)
Ulasan kurang baik(70)
Pengguna Tanpa Nama
Bilik Club Deluxe King
Menginap pada Sep 2024
Pasangan
37 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Okt 2024
Celebrated my Anniversary here at their club rooms and love it so much. The staff are very attentive to your needs and lounge food is good👍 Views are amazing!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and have a nice day! Doreen Wang, Guest Recognition and loyalty manager, The Ritz-Carlton, Nanjing
Kevin
Deluxe Mountain-view Double Room
Menginap pada Sep 2024
Bisnes
15 ulasan
1.0/5
Disiarkan pada 8 Okt 2024
The doorman just standing there looking tall and cute watching me stare at the trunk waiting for him to offer to pick up my bags. How can a $400/night hotel be this bad at service. I can't really understand it. On top of this, they keep calling me when I'm clearly looking for a late checkout. Interrupting my sleep. The customer service here is literal crap compared to even $100/night hotels in Nanjing
The manager is a good guy tho
Terjemah
Jawapan daripada Pihak Penginapan: Dear_TSUS66zo7zo****, I would like to Thank you for taking time to share with us about your recent stay and would like to personally apologize for disappointing experiences in regard to the Services at The Ritz-Carlton, Nanjing. Your constructive comments are most useful and whilst disappointing highly appreciated as they will help us review and improve our Concierge Services Standards. I sincerely regret that these repeated shortfalls affected your stay and hope that we may have the opportunity to rebuild your image of our operation in future. Doreen Wang, Guest Recognition & Loyalty Manager, The Ritz-Carlton,Nanjing
Pengguna Tanpa Nama
Deluxe King
Menginap pada Okt 2024
Solo
151 ulasan
5.0/5
Luar Biasa
Disiarkan pada 2 Dis 2024
Excellent experience as usual. Nice and clean room, great location.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, thank you for choosing The Ritz-Carlton, Nanjing! We appreciate your recognition and appraisal. We are looking forward to welcoming you back in the near future! Have a nice day! Doreen Wang, Guest Recognition & Loyalty Manager, The Ritz-Carlton, Nanjing
蒋小A
Deluxe King
Menginap pada Nov 2023
Keluarga
10 ulasan
5.0/5
Luar Biasa
Disiarkan pada 31 Dis 2023
A fabulous stay! We took our daughter and went with another couple and their son for a short getaway. The location and amenities were excellent. The breakfast and dinner were delicious. Overall we had a very pleasant time and hope to go back.
Terjemah
Jawapan daripada Pihak Penginapan: Dear _AP430786****, Thank you for choosing to stay at The Ritz-Carlton, Nanjing and all of your sweet comments. Looking forward to welcoming you back in the near future! Have a nice day! Mindy Director of Quality and Guest Loyalty, The Ritz-Carlron, Nanjing
Pengguna Tanpa Nama
Deluxe King
Menginap pada Nov 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 31 Dis 2024
🌰 very good, great view, food and location
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and have a nice day! Doreen Wang, Guest Recognition and Loyalty Manager, The Ritz-Carlton, Nanjing
Max CC Wong
Kembar Mewah
Menginap pada Jul 2024
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 Ogo 2024
Good location and top rated facilities. Highly recommended
Terjemah
Jawapan daripada Pihak Penginapan: Dear E0951****, Thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this extremely thoughtful feedback about your stay. Looking forward to your next stay.Mindy Xia, Director of Quality & Guest Loyalty, The Ritz-Carlton, Nanjing
kaishengyu
Bilik Deluxe Twin Eksekutif
Menginap pada Feb 2023
Pasangan
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Jun 2023
We really enjoyed live there. First we were little surprise that personal hosted manager introduce us every thing which might be interested to us. He is a very warm and kind person. When we asked him about a museum. He used his own break time to get all information we need. We highly recommend this RitzCarlton. The executive lounge is also great,food and view. Services were excellent.
Terjemah
Jawapan daripada Pihak Penginapan: Dear kaishengyu, Thank you for choosing to stray at The Ritz-Carlton, Nanjing! I feel appreciated to know you have a good experience here and all your compliments will motivate us to create service excellence for each and every guest! We look forward to welcoming you back in the near future! Mindy, Director of Quality and Guest Loyalty, The Ritz-Carlton, Nanjing
———————-
Deluxe King
Menginap pada Mei 2023
Pasangan
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 7 Jul 2023
Good service, nice room and excellent souvenir from the staff
Terjemah
Jawapan daripada Pihak Penginapan: Dear _GG329387****, thank you for choosing The Ritz-Carlton, Nanjing! We appreciate your recognition and apprisal. We are looking forward to welcoming you back in the near future! Have a nice day! Mindy, Director of Quality and Guest Loyalty, The Ritz-Carlton, Nanjing
Pengguna Tetamu
Kembar Mewah
Menginap pada Jul 2023
Melancong bersama rakan
16 ulasan
5.0/5
Luar Biasa
Disiarkan pada 7 Sep 2023
What can I say. Love it.
Terjemah
Jawapan daripada Pihak Penginapan: Dear M246289****,Thank you for choosing to stay at The Ritz-Carlton, Nanjing! It's our pleasure to have you here and we are looking forward to welcoming you back in the near future! Have a nice day~ Mindy Director of Quality and Guest Lotalty, The Ritz-Carlton, Nanjing.
Jennifer Leigh
Deluxe Mountain-view Double Room
Menginap pada Mei 2022
Melancong bersama rakan
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 10 Jun 2022
This was my first stay at any Ritz-Carlton property, and it was a wonderful experience. I fully expected the facilities to be stylish, and comfortable, which they were, but what made the stay extraordinary was the staff. Any member of the R-C team I encountered went out of their way to be pleasant and make me and my friends feel welcome. From the reception staff, to the staff in restaurant Lavendula, everyone was so friendly and helpful. I look forward to a return visit and know that I will encounter the same wonderful staff.
The location is perfect, the views incredible, the food delicious, and the people, perfect. Thank you.
Terjemah
Jawapan daripada Pihak Penginapan: Dear _TTUS49****...,Thank you so much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this extremely thoughtful feedback about your stay. It is our great honor to hear that you are satisfied with the stay experience, and it also makes us more motivated to create an unforgettable Ritz-Carlton experience for every guest. Once again, thank you for your time and comments and look forward to your further stay with us! Have a nice day! Mindy Director of Quality & Guest Loyalty The Ritz-Carlton, Nanjing
Pengguna Tetamu
Premier Lake-view Double Room
Menginap pada Mei 2023
Bisnes
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 3 Jul 2023
Great
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的100718****,感謝您選擇入住南京麗思卡爾頓以及對我們的認可!我們期待再度為您提供服務,解鎖更多驚喜與滿足! Mindy 質量及客户忠誠度總監 南京麗思卡爾頓酒店
Jawapan daripada Pihak Penginapan: 尊敬的WayneW,感謝您選擇南京麗思卡爾頓酒店!您細緻耐心的與我們梳理您的感受,分享您的入住體驗,這是我們的榮幸!您提及的點點滴滴我已分享至相關團隊,尋找改進的方法。真誠期待您的再次光臨,希望未來能給您滿分的體驗!祝您擁有好心情!Doreen 賓客認知及忠誠客户經理 南京麗思卡爾頓酒店
Jawapan daripada Pihak Penginapan: 尊敬的203973****,感謝您選擇南京麗思卡爾頓酒店以及對酒店服務的認可!同時,我也關注到您反饋的房間設備等問題。我已將其進行梳理並反饋給有關部門進行提升改進,再次感謝您的分享!祝您擁有好心情!Doreen 賓客認知及忠誠客户經理 南京麗思卡爾頓酒店
Jawapan daripada Pihak Penginapan: 尊敬的ASUKA@ALTER,感謝您選擇南京麗思卡爾頓酒店。我們明白您坦誠的反饋都源於對我們品牌與服務的期待,這是我們的榮幸。此次沒能給您一個愉快的入住體驗,請允許我代表團隊向您致歉,您的反饋我已分享至運營部門尋找改進的方法,真誠邀請您再次光臨,希望下次能給您一個滿分的入住體驗,祝您新年快樂!Doreen 賓客認知及忠誠客户經理 南京麗思卡爾頓酒店