Hotel berhampiran Hawkes Bay Holiday Park, Napier

I stayed here for two nights in May 2023. The hotel has the best location for Napier, right in the CBD and a 2-minute walk to the Napier War Memorial Centre (where many conferences are held). The hotel retains its heritage features, so it's not a modern hotel but it is clean and tidy and almost as new. The room had a TV, iron and ironing board, comfortable bed, mini fridge, tea and coffee facilities. My room faced the street but there was no noise. However, the room overall was small - would definitely be a squeeze for more than one person for a long stay. The writing desk was small and the wifi was a bit slow at times. Parking was somewhat problematic. I arrived and parked my car nearby, went to reception and they pointed out the parking area which is just a couple of blocks from the hotel. When I arrived at the parking area (a large paid parking area), the places reserved for the hotel were all full. I checked back a few times over the next few hours and that remained the case. Finally I parked in one of the non-reserved areas and the hotel said that they would pay that charge for me (I didn't have to pay anything as I booked directly with the hotel and that included free parking). The people at the hotel were very apologetic about the parking situation. I don't know what happened with the cleaning of my room as it wasn't cleaned at all after the first night, ie bed was not made, rubbish not removed, and coffee not replenished. Maybe this was just an oversight but, if it is the policy not to service rooms, at least the rubbish should have been removed and the coffee replenished.

We were due to stay just one night but got stuck in Napier when Cyclone Gabrielle struck. The staff could not have been more helpful We woke on the morning we were due to depart and the power went out. The manager tried to help us find an alternative route out of town, but when we couldn't he agreed that we can stay in our room. It was clean and very well presented, if we had power (not the hotels fault) we could have cooked a meal very comfotably in the excellent kitchenette in our room. The bathroom was spacious. With no power the staff provided torches and extra sanitiser. They stayed on site and available 24 hours a day and were a constant source of information and support.

Unique, very central to shops and restaurants, clean - loved the dome dining room. Plenty of space for a family of 5/6. Reserved Car park about 500m from the unit, but unloaded from the loading bay then got my partner to walk back. Lovely views. Quiet. Underfloor heating in en-suite, Would definitely stay here again. If staying for one night only I would use car parks on street and pay hourly parking rate as the car park was not in a building, and parking was free after 6pm.

Our family of 4 stayed in 2 rooms for 5 nights. Good location- easy walking distance to town, cafes and waterfront. Very helpful with storage of our bikes in their board room as all bike lockers were full. One very disappointing point was that the covered pool was closed (due to covid) which was the main reason that we chose this place (it was open when we booked). When I asked why (as according to Covid orange settings - all pools: covered and outside can be used at this level), the reply was that management of this particular motel had decided that for the safety of customers, they would keep it closed- esp as they were not a mandated motel. She explained that extra precautions needed to be put in place. I queried this, as they asked to see our vaccine passports when we arrived. The person I spoke with said this was because we were from Auckland. I am not sure of the relevance- as the whole of NZ is currently at orange (Northland was still in red at the time of writing). I asked when they would open it—and the reply was that management would re-evaluate. It seems strange that the covered pool has to be closed, but fine for the restaurant to be open.

I booked a whole cabin for myself. There was a double bed and 4 bunk beds connected to a bathroom and kitchen/living room. There was a picnic table outside on the verandah and a car space just outside. The kitchen is well provided for with oven and gas hobs. There's toaster, kettle, fridge etc. ... I only boiled some eggs! It would be comfortable for a family in good weather and there were BBQs on site. Slept well but limited space for clothes if 6 people on site. There is a restaurant on site ... ”The Storkey” ... but I did not use. Easy to find shops a mile down the road.

Carpet stained, paint peeling from bathroom ceiling and piece of paper stating no room service old and tattered. Shower rail full of crap which got pulled down with towel after shower...YUK. Movie channel not available and worn out compedium said office available until 9pm - left a message well before this and still awaiting a response. Paid $345 cash per night for a second rate room. External stairs being all steel are so bloody noisy any peace and quite is gone, especially early morning - so don't stay in room next to the stairs. Took two emails over a week to get a response which just blamed Covid.....over that. Did not get advised on check in re no room service - in reflection there is just no service here. Have stayed many times before privately and with work but not going back.

My partner and I booked a room for a weekend at The Nautilus and absolutely enjoyed every part of our stay our room was perfect lots of space great room set up the view was lovely the spa was incredible everything catered to our needs and the staff were lovely and helpful this is my second time staying with the Nautilus and both times I have thoroughly enjoyed my stay it is by far the perfect place to relax,getaway and treat yourself to abit of luxury.We will 100% be staying again.Thankyou to the staff at the Nautilus for our beautiful weekend away,see you again next time 😊

These rooms have got a nice outlook over the park to the sea. I’m not sure they are luxury from my point of view. The bed really needed to be replaced with a mattress that wasn’t sloping and saggy. My main issue was the housekeeping service. We decided to stay in a serviced motel rather than air bnb type place because of the daily room servicing so we felt like we were really having a restful holiday. Most times the room servicing was done late in the day and was only a change of towels. We went for three days without our rubbish being emptied, no tea towel, and the bed wasn’t made, until we asked on the fourth day for a full room service then the whole room was cleaned and vacuumed and the sheets changed in the morning while we were out. If you don’t mind housekeeping inconsistencies, then it’s a nice place to stay.

Had a wonderful stay at Porters - lovely room, king size bed, with everything you need, and a small private balcony. Perfect part of town, so close to everything, undercover parking included. We found the staff to be absolutely top notch, so welcoming and happy to do absolutely anything to make your stay as good as possible. In particular, we'd like to compliment Christopher, who was so helpful and kind. On the nights we were there, the restaurant wasn't open for breakfast, so we were given vouchers to Maina nearby and it serves about the best breakfast you could find anywhere! Basically, this is a great hotel, they're doing everything right.