Hotel berhampiran Ruby Glen Orchard, Napier

We were due to stay just one night but got stuck in Napier when Cyclone Gabrielle struck. The staff could not have been more helpful We woke on the morning we were due to depart and the power went out. The manager tried to help us find an alternative route out of town, but when we couldn't he agreed that we can stay in our room. It was clean and very well presented, if we had power (not the hotels fault) we could have cooked a meal very comfotably in the excellent kitchenette in our room. The bathroom was spacious. With no power the staff provided torches and extra sanitiser. They stayed on site and available 24 hours a day and were a constant source of information and support.

We had a difficult start to our 2 night stay. We arrived at 11.30am after our flight to find the door locked. After using the after hour button the door open & we waited 10 minutes before the lovely house keeper helped us to store our luggage. Reception opens at 12 noon, a note on the reception desk would help to inform guests. We had a great size room which included a very comfortable 2 seater recliner & a desk with a chair! A comfortable king size bed & a great shower. The aircon system is unusual where it is connected to the room above & below your room, the first night the aircon turned off & we couldn't get it to turn back on, the second night was fine. The hotel is on a busy road but it is quiet at night. It is a ten minute walk to anywhere, supermarket, take away, beach & shopping.

Unique, very central to shops and restaurants, clean - loved the dome dining room. Plenty of space for a family of 5/6. Reserved Car park about 500m from the unit, but unloaded from the loading bay then got my partner to walk back. Lovely views. Quiet. Underfloor heating in en-suite, Would definitely stay here again. If staying for one night only I would use car parks on street and pay hourly parking rate as the car park was not in a building, and parking was free after 6pm.

I stayed here for two nights in May 2023. The hotel has the best location for Napier, right in the CBD and a 2-minute walk to the Napier War Memorial Centre (where many conferences are held). The hotel retains its heritage features, so it's not a modern hotel but it is clean and tidy and almost as new. The room had a TV, iron and ironing board, comfortable bed, mini fridge, tea and coffee facilities. My room faced the street but there was no noise. However, the room overall was small - would definitely be a squeeze for more than one person for a long stay. The writing desk was small and the wifi was a bit slow at times. Parking was somewhat problematic. I arrived and parked my car nearby, went to reception and they pointed out the parking area which is just a couple of blocks from the hotel. When I arrived at the parking area (a large paid parking area), the places reserved for the hotel were all full. I checked back a few times over the next few hours and that remained the case. Finally I parked in one of the non-reserved areas and the hotel said that they would pay that charge for me (I didn't have to pay anything as I booked directly with the hotel and that included free parking). The people at the hotel were very apologetic about the parking situation. I don't know what happened with the cleaning of my room as it wasn't cleaned at all after the first night, ie bed was not made, rubbish not removed, and coffee not replenished. Maybe this was just an oversight but, if it is the policy not to service rooms, at least the rubbish should have been removed and the coffee replenished.

Not too impressed with this place. The lobby is so small that when a large group arrives, as we did, we couldn't all get in the door with our lugguge. Even when you're on your own, the two lifts are so close to the front door, that the automatic doors keep opening & closing whilst you wait. Ridiculous. The Dining Room only has one small toaster for the whole of breakfast service, resulting in long queues & long waits. My room was large & comfortable, but the bathroom tiny. The location of the hotel is good, with many rooms having a sea-view (through the Nordic pines) and it's close to downtown with its pubs & bars. OK for one night.

After a pleasant reception we were shown where to park the car with plenty of spaces and how to reach our room. It was spacious and excellently equipped with a lovely bathroom with a stunning view. The room had a balcony with table and chairs with fabulous views also. Room service was extremely good. Breakfast was freshly cooked to order with a very good choice. All staff were smiling and polite and gave us excellent advice. The location is really good with lots of good restaurants and bars within minutes. We would unhesitatingly come here again and would highly recommend this hotel.

My suite at harbour view was just what I needed. With a beautiful view and very reasonable room, I now feel refreshed. The spa bath and high pressure shower was great. The room comes with full Sky TV and outdoor furniture for the balcony. The room was spotless when I arrived. While the building is outdated, I saw two contractors painting today, so I feel the owner is working on updating and improving this which is great to see. Interestingly, I picked this motel because the room was a great price. I normally expect to see something wrong when this happens, but I was pleasantly surprised. Thank you harvourview for a wonderful stay!

Arrived not long after check in. We had booked an upper level beachfront room. Our room ended up being on the second floor with obscured views of the ocean due to a direct view of the Hot Chick and Boardwalk restaurants. This is not really an issue but when you actually book and pay more for an upper beachfront with views that’s what you expect. Whilst unpacking husband turned on the tv only to find it didn’t work. This was rectified immediately by staff. Excellent shower and great parking. Communal corridor carpeting could do with replacing and the back stairwell exit had a horrible smell. Didn’t spend anytime relaxing on balcony due to uncomfortable chairs x 2 with no table and a very noisey restaurant/cafe directly next door. Also drapes within our room could do with a dry clean, grubby fingerprints and marks on them. Overall an average stay and a little overpriced.

Had a wonderful stay at Porters - lovely room, king size bed, with everything you need, and a small private balcony. Perfect part of town, so close to everything, undercover parking included. We found the staff to be absolutely top notch, so welcoming and happy to do absolutely anything to make your stay as good as possible. In particular, we'd like to compliment Christopher, who was so helpful and kind. On the nights we were there, the restaurant wasn't open for breakfast, so we were given vouchers to Maina nearby and it serves about the best breakfast you could find anywhere! Basically, this is a great hotel, they're doing everything right.