Hotel berhampiran Trinity Crescent Shopping Centre, Napier

My partner and I booked a room for a weekend at The Nautilus and absolutely enjoyed every part of our stay our room was perfect lots of space great room set up the view was lovely the spa was incredible everything catered to our needs and the staff were lovely and helpful this is my second time staying with the Nautilus and both times I have thoroughly enjoyed my stay it is by far the perfect place to relax,getaway and treat yourself to abit of luxury.We will 100% be staying again.Thankyou to the staff at the Nautilus for our beautiful weekend away,see you again next time 😊

We were due to stay just one night but got stuck in Napier when Cyclone Gabrielle struck. The staff could not have been more helpful We woke on the morning we were due to depart and the power went out. The manager tried to help us find an alternative route out of town, but when we couldn't he agreed that we can stay in our room. It was clean and very well presented, if we had power (not the hotels fault) we could have cooked a meal very comfotably in the excellent kitchenette in our room. The bathroom was spacious. With no power the staff provided torches and extra sanitiser. They stayed on site and available 24 hours a day and were a constant source of information and support.

Our family of 4 stayed in 2 rooms for 5 nights. Good location- easy walking distance to town, cafes and waterfront. Very helpful with storage of our bikes in their board room as all bike lockers were full. One very disappointing point was that the covered pool was closed (due to covid) which was the main reason that we chose this place (it was open when we booked). When I asked why (as according to Covid orange settings - all pools: covered and outside can be used at this level), the reply was that management of this particular motel had decided that for the safety of customers, they would keep it closed- esp as they were not a mandated motel. She explained that extra precautions needed to be put in place. I queried this, as they asked to see our vaccine passports when we arrived. The person I spoke with said this was because we were from Auckland. I am not sure of the relevance- as the whole of NZ is currently at orange (Northland was still in red at the time of writing). I asked when they would open it—and the reply was that management would re-evaluate. It seems strange that the covered pool has to be closed, but fine for the restaurant to be open.

After a pleasant reception we were shown where to park the car with plenty of spaces and how to reach our room. It was spacious and excellently equipped with a lovely bathroom with a stunning view. The room had a balcony with table and chairs with fabulous views also. Room service was extremely good. Breakfast was freshly cooked to order with a very good choice. All staff were smiling and polite and gave us excellent advice. The location is really good with lots of good restaurants and bars within minutes. We would unhesitatingly come here again and would highly recommend this hotel.

My suite at harbour view was just what I needed. With a beautiful view and very reasonable room, I now feel refreshed. The spa bath and high pressure shower was great. The room comes with full Sky TV and outdoor furniture for the balcony. The room was spotless when I arrived. While the building is outdated, I saw two contractors painting today, so I feel the owner is working on updating and improving this which is great to see. Interestingly, I picked this motel because the room was a great price. I normally expect to see something wrong when this happens, but I was pleasantly surprised. Thank you harvourview for a wonderful stay!

Arrived not long after check in. We had booked an upper level beachfront room. Our room ended up being on the second floor with obscured views of the ocean due to a direct view of the Hot Chick and Boardwalk restaurants. This is not really an issue but when you actually book and pay more for an upper beachfront with views that’s what you expect. Whilst unpacking husband turned on the tv only to find it didn’t work. This was rectified immediately by staff. Excellent shower and great parking. Communal corridor carpeting could do with replacing and the back stairwell exit had a horrible smell. Didn’t spend anytime relaxing on balcony due to uncomfortable chairs x 2 with no table and a very noisey restaurant/cafe directly next door. Also drapes within our room could do with a dry clean, grubby fingerprints and marks on them. Overall an average stay and a little overpriced.

I stayed here for two nights in May 2023. The hotel has the best location for Napier, right in the CBD and a 2-minute walk to the Napier War Memorial Centre (where many conferences are held). The hotel retains its heritage features, so it's not a modern hotel but it is clean and tidy and almost as new. The room had a TV, iron and ironing board, comfortable bed, mini fridge, tea and coffee facilities. My room faced the street but there was no noise. However, the room overall was small - would definitely be a squeeze for more than one person for a long stay. The writing desk was small and the wifi was a bit slow at times. Parking was somewhat problematic. I arrived and parked my car nearby, went to reception and they pointed out the parking area which is just a couple of blocks from the hotel. When I arrived at the parking area (a large paid parking area), the places reserved for the hotel were all full. I checked back a few times over the next few hours and that remained the case. Finally I parked in one of the non-reserved areas and the hotel said that they would pay that charge for me (I didn't have to pay anything as I booked directly with the hotel and that included free parking). The people at the hotel were very apologetic about the parking situation. I don't know what happened with the cleaning of my room as it wasn't cleaned at all after the first night, ie bed was not made, rubbish not removed, and coffee not replenished. Maybe this was just an oversight but, if it is the policy not to service rooms, at least the rubbish should have been removed and the coffee replenished.

Unique, very central to shops and restaurants, clean - loved the dome dining room. Plenty of space for a family of 5/6. Reserved Car park about 500m from the unit, but unloaded from the loading bay then got my partner to walk back. Lovely views. Quiet. Underfloor heating in en-suite, Would definitely stay here again. If staying for one night only I would use car parks on street and pay hourly parking rate as the car park was not in a building, and parking was free after 6pm.

Had a wonderful stay at Porters - lovely room, king size bed, with everything you need, and a small private balcony. Perfect part of town, so close to everything, undercover parking included. We found the staff to be absolutely top notch, so welcoming and happy to do absolutely anything to make your stay as good as possible. In particular, we'd like to compliment Christopher, who was so helpful and kind. On the nights we were there, the restaurant wasn't open for breakfast, so we were given vouchers to Maina nearby and it serves about the best breakfast you could find anywhere! Basically, this is a great hotel, they're doing everything right.