Hotel Kolam air panas di Narita

Kira-kira 15 tahun yang lalu, semasa saya di Hotel Narita View, ayah saya menjaga saya setiap minggu kerana kerjanya, dan saya biasa keluar makan. 15 tahun yang lalu, anak perempuan saya mengumpul penutup botol PET di sekolah taska (supaya kanak-kanak di Afrika boleh divaksinasi). Tanpa sempat mengucapkan terima kasih atas kerjasama anda, dan tanpa disedari masa berlalu dan ia menjadi hotel seni, kali ini saya kekal menggunakan sokongan perjalanan. Saya terkeluar dari topik tetapi... Saya membuat tempahan dari tapak pelancongan, jadi saya tidak tahu ia adalah bahagian taman, jadi saya membuat tempahan dengan fikir ia akan lebih baik daripada bangunan utama. Pembersihan dilakukan dengan baik, tetapi anak perempuan saya mempunyai sedikit alahan dan tidak dapat berhenti bersin, jadi mungkin kerana ia sudah tua? Saya fikir. Mandian adalah yang terbaik dan saya dapat dengan selesa memasuki mandian terbuka. Terdapat caj berasingan sebanyak 750 yen, tetapi kerana ia adalah hotel yang besar, saya fikir ia akan menjadi sesak jika ia percuma. Sarapan adalah bufet makanan Jepun dan Barat, tetapi ia sangat lazat dengan pelbagai jenis. Mee sup tantan sangat lazat sehingga saya menambah kacang di sebelah dan ia sangat lazat! Juga, saya mendengar banyak kali orang lain memuji nasi yang lazat. Selain nasi putih, nasi barli juga ada, dan lauknya memang sedap, jadi kami cadangkan pelan yang termasuk sarapan pagi. Kakitangannya sangat menyenangkan dan saya dapat mendaftar masuk dan keluar dengan sangat lancar, dan terdapat bas ulang-alik percuma dari Lapangan Terbang Narita dan juga ke Stesen Narita, jadi saya dapat pergi bersiar-siar di Kuil Naritasan Shinshoji. Minggu berikutnya selepas tinggal di sini, saya menggunakan sokongan perjalanan untuk menggunakan hotel lain yang berdekatan, tetapi mandi dan sarapan adalah lebih baik di hotel ini. Jadi saya berfikir untuk menempah bangunan utama di hotel ini sekali lagi untuk sokongan perjalanan terakhir. Tak sabar nak mandi dan bersarapan lagi. Lobi dihiasi dengan pokok Krismas.

- Musty smelling toilet - Very old fittings and room doors that don't close fully - Friendly staff but poor English overall and unobservant - Old-fashioned owner with very poor customer skills, cannot problem-solve - Bath and water mixer very hard to use as they are very old fashioned - Fridge full of cold drinks, but with no space to put anything except tiny bottles and some small items I was very surprised and unhappy with what the ryokan owner told us today - the last night of our 10-night trip across the wider Tokyo region. Some context first: my flight departs at 6.20pm tomorrow and we have to check out of our room at 10am, as planned. What was unplanned, was that I was only told at 7pm today that they would have maintenance coming so there are 'no staff' and 'the whole ryokan will be closed', so my elderly parents (78YO and 70YO) and I would have to take our 3 large luggage bags with us by 2pm. They will not be able to hold our luggage for even 2 hours until 4pm, nor will they be able to call us a taxi; we will have to walk to the taxi stand ourselves. What is funny, is that as I was negotiating with the owner in the lobby, 4 new guests arrived to check-in. Now, there is a whole hotel with numerous rooms and new guests, but he cannot (will not) hold our luggage for 2 hours more? He proceeded to tell us they 'are not responsible to us for anything once we check out' and that 'there is nothing he can do' and when I said hotels in other countries hold the luggage for their guests after they check out for the same day until the flight time, he said 'this is Japan, not other countries'. Wow. I get it that he's used to running things his way, but this makes for a horrible customer experience. We had booked this ryokan over 6 weeks ago online, so there were many opportunities to tell us in advance of this scheduled maintenance. One great opportunity was yesterday at 5.30pm, when we checked in. Side points are: - Staff are not trained on the safety equipment in the rooms. I had taken the emergency torchlight off the charging mount and instead of the staff reinserting it, I had to figure out how and tell the staff (to his credit he really tried) - Housekeeping were unaware they took my mother's personal spoon by mistake and phew! the translation issues... we got it back though - Housekeeping replaced the tolietries we clearly had no need of, but not the items we used up! Basically they gave us 3 more toothbrushes in addition to the 3 unused, but did not top up the cotton pads. It was all very clearly placed in the bathroom for them to observe. - Creepy horror movie vibes