Hotel berhampiran Sunglass Hut, National Harbor

Great resort very clean and courteous service family atmosphere ,also fantastic food and drinks

I came here because I was having reno done on my bathroom (I live around the corner). Walking through the door the nice lady at the front desk was really nice and friendly I was greatly warmly. I asked for a early checkin due to I work nights and get off at 6 am. When we got to our room she called to make sure the room was ok. Well if I ever do a staycation just to get away and relax or have additional work done in my home will definitely come here again.

I got a room with the harbor view, it was so beautiful. I watched the sunset through my hotel window. And it’s a walking distance to the barbor and restaurants. Staff were hospitable and nice. The only thing is they don’t have free parking nor they cover the parking fees, unlike other hotels. This is first time experiencing having to pay for my own. I had to pay $24 for a day parking.

The stay was great ran into a little problem in the beginning but it was taken care of. Will stay again hotel was close to everything. Great Location.

Menginap di sini dua kali dan kedua-dua kali saya membayar adalah hormat dan pelanggan seperti orang lain tetapi lelaki meja depan melayan saya lucu

We attended a volleyball tournament that was help at the Gaylord Convention Center in National Harbor. I booked this hotel for two reasons. First, I got a great rate on a hotel booking site and second, it is directly across the street from the Gaylord. The staff at the front desk was attentive and courteous. Our room was recently renovated and was clean and comfortable. The fitness center was small but has what you need for a full workout. We did not use the pool but did see some families enjoying it. It was quite small, though. Parking was $24 per day with in and out privileges. The parking garage is across the street at the rear of the hotel. Be sure to have your parking ticket registered at the front desk. The ticket has your plate number on it so once it is registered with the hotel the garage knows the hotel will collect the parking fee. The breakfast buffet was good. Bottom line is not a lot of frills but a clean, comfortable room, excellent location and courteous staff.

I attended a convention at the Gaylord and the daily breakfast and the paved walkway to the Gaylord was very convenient. It was clean, the service was great and it was super quiet.

I had a fabulous time on a girls trip this past weekend. Desiree provided the BEST check-in experience EVER! She recognized my status, offered me an upgrade and allowed me to check in early as my flight was there mid morning. When I told her how much I appreciated her kindness she even complimented me that I was just as kind. I was really starting to not expect exceptional service nowadays. But Desiree changed that for me. She really made my day. My friends and I could not stop talking about how nice she was to us the entire trip. The Gaylord is also a very nice hotel and convenient to everything we needed. Thanks again Desiree!

Hotel and hotel service is great! Parking service is terrible! Front desk was extremely nice and accommodating. The valet parking attendant was by far the worst I’ve had in my life. Without greeting, he rudely (]with a tone) said we have to check in before bringing the car in the garage. He kicked us out of the garage. So I did so at front desk while my girlfriend drove circles around the block. Not a big deal so far, until we returned with our $30 paid parking ticket. The valet man then said we can’t park in there, because there is no room. But we just paid the front desk, right? We then mentioned that we paid “so can you please park our car?” The valet then tells us to “the hotel has nothing to do with this parking lot!” even though the entrance sign says Hotel Indigo. Other customers in the lot told us to go somewhere else because he was terrible and rude with them. So we drove around in the very busy neighborhood and found a $10 lot over half a mile away. We came back and explained to the front desk what happened and she kindly gave us a bottle of champagne and water and refunded our parking. She also offered discount breakfast AND her personal parking space! Wow. She really cared about customer satisfaction. Highly recommend this place, but park elsewhere!!!

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!