Hotel berhampiran Acuario Frontosa, Naucalpan

Muy buen lugar por su ubicación dentro de Mundo E (plaza comercial). Muy bien el servicio la verdad siempre atendían las solicitudes. Limpieza muy bien. El desayuno termina muy temprano pero tienen buen servicio. Solo tengo que decir que el colchón estaba un poco duro para mi gusto y que el menú de servicio a la habitación es muy básico. Ampliaría un poco ese menú y ofrecer carnes, pollo, pastas y sopas además de pizza, nachos hoy dog, etc. La entrada es un poco confusa, cualquier duda llamar al hotel. Tiene servicio de estacionamiento de 70 MXN por día si pagas en el hotel yes una buena opción. Le doy 5 estrellas porque es un hotel básico pero el servicio es muy bueno.

Nos hemos quedado en varias ocasiones cuando venimos a CDMX. Normalmente bien, detalles pero cosas normales. Llegamos en esta ocasión, nos tocó una habitación remodelada pero hubo ruido toda la noche, como si arrastraran cosas, o estuvieran trabajando, además, en el muro de la habitación se oye un sonido extraño, se marcó a las 4 de la mañana a recepción y nos dijeron que la habitación de a un lado estaba vacía y que era imposible que hubiera ruido, que no podían ayudar. Ni siquiera lo vinieron a revisar o algo. No pudimos dormir en toda la noche. El ruido del muro continúa.

For almost two years I have been staying at this hotel. Centrally it is in a good place. It's within walking distance to a greak bakery across the street, a coffee shop half a block, an Oxxo one block and some good restaurants all within walking distance. The bellmen are great and pretty friendly with one remembering me because I leave a coffee maker for my personal use. Front desk pwople are usually pretty friendly and professional. The outside of the property and parking area are well kept and clean. There is free parking on site for guests. The rooms are very clean an well stocked with free water daily, good towels and clean bedding. I've found housekeeping very friendly. Theres one housekeeper, an older lady whos very sweet about stocking the room and any extras needed. I'll be sure to get her name when Im back in Sept. There are a few misses though. And this isnt meant to slam the hotel just some ideas to make it even better. The mattresses can be harder than most I've slept on traveling. I think this is a México thing as Ive stayed at other properties around the country and theyve all had hard mattresses. It would be nice if there was a loyalty program to encourage repeat stays. There's no coffee pot/maker. Like I said before I bought a coffee maker and leave it for my use when I stay. Providing even a one cup maker would be great. One last thing to make the room great, an iron and iron board. A lot of my shirts need to be ironed. I could buy the stuff and leave it but that might be a bit much. So now I bring a small steamer with me and it works well. Despite the small things listed, as long as staff are friendly and rooms and property are well equipped and clean I will continue to stay here.

Muy cómodo, excelente ubicación. Limpio, buena señal de internet. el desayuno hay buffet variado y muy rico. Excelente servicio del personar del comedor. También muy rica la comida y cena. Aunque faltaría más variedad.

It’s a decent place to stay and you find transportation nearby and this place is surrounded by restaurants.

El maletero enojado; la terminal para pagar con tarjeta sin servicio. Los apagadores en la habitación ubicados muy retirado de la entrada. El segundo piso en total oscuridad. Los contactos eléctricos perdidos. El desayuno regular, pan dulce duro. Al momento de pagar alimentos el mesero tardó 17 minutos en entregarme el cambio

Located in the city center and really convenient to take the subway just next door to ibis. That’s line 3. Spend 5 Pesos to move around in Mexico City. 5 minutes away to the Park and 10 minutes to Place of Art. Three Chinese restaurants and 7/11 , supermarket next to hotel. Bring your bottle for cold or hot water at the ground floor.

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

Love it - the hotel is close to the metro a few stops away from the central square. Rooms are clean, spacious and well appointed. Even so it is next to big road the sound proofing is good and you can sleep well. Room service is great too. No doubt I pick it again, if I come to CDMX.