Pengguna Tetamu
15 Oktober 2023
Unfortunately what would have been a beautiful stay, was marred by a poor decision by management to use toxic mothballs in our immediate sleeping area. This product is banned in many parts of Europe and its health risk and concerns are well documented. We had noticed some odor at checking in, but basically placed our bags in the room and set out to explore beautiful Nazare. We returned after dinner and tucked in for an early night. Awaking a short period of time thereafter to the overwhelming fumes from the mothballs. A search of the bedroom cupboards uncovered 2 new packs amongst some fabrics. Although we immediate removed these items from the suite. The toxic smells persisted. Management were alerted and we vacated the bedroom area in the middle of the night. Attempts to deal with management met with a simple sorry and then silence when we asked their plan. Very disappointing perhaps a language or cultural issue. We remained polite and patient yet there has been no further responsibility taken by the property. We did not get a safe and comfortable accommodation, which is what we contracted and paid for. A real shame that this property has repeatedly not done the right thing.
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