Hotel berhampiran Riverwood Drive Reserve, Nerang

The manager and staff are very kind and friendly. Everything looks brand new and perfectly clean. The room is amazing and so comfortable and quiet at night. The bed and pillows are wonderful and as comfortable as some 5* hotels I’ve stayed in. Such great value for money and a great place to stay and explore the Gold Coast from - especially the theme parks which are just a few minutes drive away. The food in the restaurant downstairs was super yummy last night and excellent value. The hotel is covid safe and called to check I wasn’t traveling from any hotspots in advance of my stay, which made us feel safe. Just perfect - we are very happy guests!

On the 14.3.23 at 1.25 pm my adult son and I visited the Hinterland Hotel for lunch as it was a busy day for us, we approached the counter and the mature aged blond was serving a patron first and we kindly waited, whilst the woman was pouring the beers she asked what did I want, I asked, ”Is this where we order lunch?” she replied, ”No, use the paddy app on the tables.” I said, ” I have a government phone that does not accept these apps.” She then replied, ”Use his!”. I nicely said ” My son has a vintage Nokia and that wont work.” The woman said abruptly, ”It works on all phones!” ”Can you please give me a paper menu,” I asked, ”NO PAPER MENU'S” was the stern reply... The other patron looked at us in disbelief. We felt discriminated against and we left as though we were won't welcome there. I have lived at Springbrook Mountain since 1977 and will never go back to this establishment ever again. P.S. Do you need an App to play the Poker machines out the back?

The picture does not match the reality, the picture looks like the hotel is very high, is able to see the sea or the city, but in fact the highest only 7 floors. The most important thing is that at 12 o'clock in the middle of the night, was called up by the fire alarm, panicked and ran downstairs, and finally the hotel checked and found that there was no problem, the hotel did not have any compensation, not even an apology! Worst without one.

Room was spacious, clean and seems new. Love the carpark which links straight to lobby. They were very nice and gave us a sweet message and treat as my husband and I were on our honeymoon trip. Downside was on the security deposit. They charge it to my card and refunded only after a few days. If it is a hold amount, there should not be any charges. If they charged the amount, the refund should be immediate on the same day. We booked assessable room which was for the handicap. The doors are automated etc. The reception said they were unable to reach me by phone call and they couldn't email me because I booked via third party vendor. It would have been better if they can contact via email which they chose not to. This is something which they could have improved and definitely will improve our stay experience. Other than this, everything else was great! Note: When we drove to Mantra, right in front of the hotel was a cemetery. Just in case anyone superstitious, this info may be helpful.

What a great a place .. l booked online at a cheap rate and was taken back at what l got .. super clean apartment .. great facilties .. kitchen .. lounge .. a view of the lake and buildings . Walking distance to all the great night life .. there is an aweaome pool to use .. a gym as well .. the manager is also a lovely guy and highly reccomend this place

The location is very good, close to Movie World. Super good for families, they have lots of facilities and events for kids, eg movie night. Wi-Fi is not available at some cottages.

Booked at Tiki appartments for a family holiday and proposal. We booked the one bedroom apartment with a sofa bed as we had 4 of us staying. Apon arrival we expected a fresh and clean room with two beds set up for the 4 of us. Unfortunately it was NOT. We found that the sofa bed was still set up as a couch and no bedding to be found. We also noticed how dirty the room was from hand prints and splatter marks on all the mirrors to mold and dirt on on the floors, walls and bath. Also dead moths lying around on window seals. (Photos attached) After our 2nd night staying, we hadn’t received a room clean. We asked at reception and was told that they only service the rooms if we request it. We requested a clean for the next day but apon arrival the next evening found the room as we had left it. After another attempt of requesting a room sevice the next day we got one. From the 3rd - 6th day of staying 2 of us got quite sick and unfortunately put it down to how unhygienic the rooms were. - Hair dryer was faulty and didn’t work. - Fans only worked on the highest settings. - TV’s didn’t work. ( fixed after someone looked at it.) - Brocken switches everywhere. - Everything was dirty and sticky. -Views gorgeous. - Location perfect. -Pool & Spa perfect. This hotel needs a priority overhaul with maintenance and housekeeping to lift there game. If it wasn’t for the amazing night receptionist Sharna that did everything in her power to make our stay the best possible we would have gone elsewhere. Higher management please fix theses problems, all the reviews are the same over and over again.

I stayed here for 6 nights and can go honestly say it was the best hotel I’ve stayed in for a long time. The reception staff were exceptionally friendly and helpful. My room was immaculate and everyday the room staff had a little teddy I had with me that my daughter gave me sitting on the bed between the pillows (it’s the little things like this that make a stay memorable and the guest feel welcome). I had dinner one night in the restaurant and again the 2 ladies working were so friendly and professional and the gnocchi was fabulously fresh and tasty. I I’ll be recommending the Elite to friends and family.

We have stayed at Treasure Island a number of times and I must admit this is the first time we were disappointed in the park. We stayed in the 3 bedroom Lagoon Villa and these are starting to look very run down and tired. We had a number of problems from cockroaches, broken old bunk beds and the kitchen lacking the basic essentials. This villa also has no laundry facilities and only room for 1 car even though it sleeps 10 people. For the amount you now pay for the peak season, over $600 per night I feel there needs to be some urgent refurbishments. We also stayed for 10 nights and did not have the villa cleaned in that time. Only a change of towels provided. I feel that at least weekly housekeeping would be offered if staying over a week a service that is offered at most apartments etc. Villa became grotty and the sheets needed a change and with limited cleaning facilities in the villa you can’t even mop your own floors. Interesting also that for the price, toilet paper, tissues etc are not restocked but need to be purchased and restocked yourself. The park is also is getting tired. Grounds were messy and the kids club has the same activities that were there when we travelled for the first time 8 years ago. We ate at the bistro one lunch which in the past has been great pub food, reasonably priced and quite tasty. This year we found a significant deterioration in the quality with my snitzel tasting like plastics and very few of the table of 10 finished their meal. We have loved this park for a long time but it’s time to make some improvements. On the plus side staff are great. Friendly and courteous.