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AmericInn by Wyndham New Braunfels

AmericInn by Wyndham New Braunfels

3.7/510 Ulasan
My wife booked a room here for our family to stay in your motel on Thursday June 15th. We got here at approx 1pm, maybe a little later and were instructed to pay a further $20 for early check-in to an empty room that had already been cleaned... Ok, no worries.  Then, when we went and asked for linen for the pull out couch, we were charged another $20 for that because there were 6 of us in the room and we had booked for 4. The room sleeps 6, we paid for the room, not how many bodies we were putting in it. The condition of the room was adequate. However, here is some sort of blood or feaces on the bath tub though (pic attached). The pull out couch mattress is in poor condition, the stains on it are atrocious. The gentlemen on the front desk has been nothing but rude to us. It feels like he has stolen $40 from us, as in the past, staying at other motels, we have NEVER been charged for early check in and we have NEVER been charged for extra linens or additional people in the room. Im not asking for a refund, but I would like our $40 back. The treatment we have received from the gentleman at the front desk has been far from acceptable and he is the manager. And, our online bill and paper bill do not allign. Bit the junior behind the desk said ”he would take care of it.” We come up here a few times every year to float the river and we always stay in hotels. We thought we would give this 1 a try. After today and what has happened, unless this issue is resolved, we wont be back here.  At present we haven't asked him to extend our stay... We will be going to another hotel later today. The only good thing about this hotel is the shower.

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