Ulasan Arabella Residence

Jawapan daripada Pihak Penginapan: Dear valued guest, Thank you for taking the time to provide your feedback. While we are pleased to hear that you found our staff polite and available, we sincerely regret that your experience fell short of expectations. We deeply apologize for the inconvenience caused by the cleanliness and maintenance issues in your room. This does not reflect our usual standards, and we will ensure that our housekeeping and maintenance teams address these concerns promptly to prevent future occurrences. Regarding your remarks about hot water and the bathroom, we are truly sorry for the discomfort caused after such a long journey. We understand the importance of a seamless and comfortable stay, and we will review our facilities and procedures to improve guest satisfaction. We also want to clarify that feedback, whether positive or negative, is valuable to us for improving our services. Guests are always welcome to share their honest opinions without pressure, and we regret if any interaction made you feel otherwise. Your experience matters to us, and we would appreciate the opportunity to make it right. Please feel free to reach out directly if there’s anything further we can do for you. Sincerely, Mohamed Ibraheem General Manger

Jawapan daripada Pihak Penginapan: Dear Valued Guest , Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that it did not meet your expectations. At Arabella Residence, we strive to provide excellent service to all our guests, and it is disappointing to learn that we fell short in this instance. Your comments about the service attitude of our staff are particularly concerning, and we will address this issue with our team to ensure such situations do not happen in the future. We value all feedback as it helps us improve, and we hope you might consider giving us another chance to provide you with a better experience. Please feel free to contact us directly if you would like to discuss your concerns further. Warm regards, Mohamed Ibraheem General Manger Arabella Residence