Pengguna Tetamu
4 Oktober 2024
The Pros: The views and the room, itself are really nice. Warm, inviting room decor. Lots of light. Great views of The Delaware River & New Hope. The Cons: Customer service and communication are lacking. This is a five star hotel and the rooms are priced that way. I stayed here for two nights with my wife and the sheets and pillows had a musky, damp smell to them. It made it difficult to sleep. They said the sheets were changed. Tried to sleep the 2nd night - Same issue. There was also a matter of the valet. Our car was valet’d on our first night in. When we woke and went to leave two days later, we were surprised to find that our car had been moved from the lot and relocated two blocks over. It was never communicated that the vehicle would be moved offsite due to a local race. We were then told that “it’s just two blocks away”, and that another guest had also complained about the smell of their sheets as well. Upon checking out, we had to walk all of our luggage (and wedding attire) two blocks away (and take several trips to do so). There was no offer to assist us. I would likely not stay at The Ghost Light again.
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