Hotel berhampiran Paws Place Dog Park, New Rochelle

Amazingly place with great vibes. Staff were very friendly and welcoming

Waited 15 minutes to be let out of the parking garage. No one picked up on the assistance line at the exit. I had to call the reservation desk to be handed around to three different connections. We were finally connected to the garage superintendent and told to hit the assistance button again for the 15th time. Didn’t I just say that wasn’t working?!! Ridiculously inconvenient and annoying, especially with people behind you waiting to leave as well. Got to get a better system.

Typical newly-renovated Courtyard property, so, fine, you think you know what you're gonna get (if you've stayed at a Courtyard before). I'll lead with compliments to the staff: all pleasant and chill. A particular shout-out to the Assistant General Manager Lorbie Salvador -- fantastic. She really gets it, and is great (amidst a system that can seem inconsistent or inefficient at times). Now, some mixed-review details: Renovations are currently ONGOING (6/19/23). I received an email 2 days prior to check-in that the front entrance is off-limits due to driveway reconstruction. Gotta enter via side door. So if getting rained-upon as you schlep from car to building with your stuff doesn't bother you, then fine. I dig staying dry under a covered driveway, but maybe that's just me. Just would've liked to know ahead of time (like, when I booked?). Hope that's done when you book. Our suite was indeed spacious and clean. Drapes and blackout curtains very effective, if difficult to adjust. Don't be deceived by listings/reviews/pictures that indicate a pool. NOPE, NO POOL. I inquired directly and was told they haven't offered it for 6 years! And a tarp covered the firepit (I THINK that's what it was) smack in the center of the deserted courtyard. Not great optics. At least the exercise room was real. If it matters, this IS/IS a pet-friendly hotel. I'd seen conflicting info on that. Now...the pricing. Surprisingly high for the time of our stay, in ALL aspects, for a suburban hotel located hard by the intersection of two interstate highways. I booked well in advance for an event (like, 5 months prior) and periodically tracked the rates for typical fluctuations/specials/etc, and they only climbed. Biz must be good; they claimed a sellout and that's likely true. But, hoo boy, those firm rates did surprise me. As did the $6 bottle of water in the room. And the ONE tiny crappy coffee packet (for a suite with TWO occupants). Again, bad optics at best. Starbucks and food served in the lobby cafe are no bargain. Breakfast for 2 (eggs-n-such) with coffees were pretty good...for $40 + tip. Just stuff to bear in mind so you're not surprised. Not knowing what other accommodations are nearby, I guess I'd return if I had to.

Standard service, clean room, average breakfast.

Ia bersih, ramah dan kakitangannya sangat membantu. Satu-satunya aduan saya ialah kolam b ia dikemas kini.

The best hostel in NYC (ps: ensure no food in room!!!!! , otherwise tom & gerry will not make u be peaceful haha, besides fantastic, esp the employees are the best 🤍)

The service is amiable; the location is convenient, and the setting and Breakfast were good.