Ulasan Crowne Plaza Times Square Manhattan, an IHG Hotel

Two pluses and three minuses. First of all, the location is excellent and easy to find good food and shopping. Second of all, the water pressure is good for a refreshing shower. However, the info on the Trip.com website of Crown Plaza at Times Square is incorrect. There was no renovation in 2023. The rooms were not clean. We stayed in two rooms for four nights and we were greeted by one cockroach inside our room for one night. We also found stained bedsheet. Lastly, you need to call for service if you want bottled water. After a day of touring and we arrived back to the hotel late and called late, we waited for two hours and no bottled water delivery. We called again and they kept making excuses of coming soon. I had this experience for two late nights. For the second night, no service at all. Disappointing! I have used Trip.com for all hotel booking many years. This is the worst experience.

Location is good in centre times square. Location is bad in centre times square u have bus tour touts n music rapper scams. Cabs struggled to find motor lobby n would be on broadway mixing with the above. Times square lots of dope smoking. We stayed central park 2nd time more relaxing. Bar was welcomed relief n best cosmos in states. We moved room 3 times 1. Connecting room kids screaming could only do 1 nite. 2. New room safe didnt work. 3. Was good n gad view river. In summary ok but there are better options.

The location of the hotel is excellent. Yet the facilities were bit old. Also no buffet breakfast there. The bath was poor and it took like 10 min to get the water hot.

I booked the hotel through Trip.com for my niece only for her to arrived the hotel from LA and refused check-in. I requested for a refund of my $660 for the one night standard room only to be told the reservation is non- refundable. You didn’t provide the required service yet you want to. Hold back the money on the ground of non refundable booking meaning what???? My money must be refunded!

There was no sauna but was looked after by trip because of the error. Nice location but seems slightly dated.

The room was very comfortable. The light in the bathroom wouldn’t go out. The tv was difficult to navigate. Apart from that the staff were helpful and the location was a great starting place for lots of things.

Need to be more clean The interior of rooms need an upgrade Need more lightning in the room

Great location, beautiful view from corner Times Square room

Very comfortable and will stay again next time , convenient to time square.

location is nice service is not bad. my view side was not good .fan was not working freezing overall not bad

Good location. Just at the center of Time Square and convenient to subway. Many food choices downstairs. Junior Restaurant opens at 7am was my best breakfast choice. However, asked for tooth brush and it took them a few hours to deliver.

Good location, only break fast not available.

Good Location near time Square

Very well located, clean, comfortable hotel