Ulasan The Ritz-Carlton New York, NoMad

good place

入住的時候酒店前台説我的信用卡都不能使用！後來才發現是酒店入住系統有問題！害我等候了足足一個半小時。進入房間發現地面有巧克力沒有清理乾淨。提供的房間也是拐角不規則房型。實在不能忍受、就給酒店打電話投訴、酒店來人看了房間地面後給升級換了房間。攜程做客户訪問、得知情況後給酒店反應溝通、最後是攜程提供了服務方案！感謝攜程工作人員的負責精神！酒店不錯、餐廳服務也好！管理人員的工作質量和服務客户質量有待提升（要對得起這個酒店品牌在客户中的形象）。

看着很高檔，服務好

非常棒非常滿意

First time at the Nomad and it did not disappoint. Usually stay at one of the Conrad locations as they are all suites so it’s great to have the space. Booked here and my Suite Night Awards cleared so got a handsome upgrade which helped set the stage. Club level is world class and the offering is the best I have seen, including the RC’s in Asia. Highly recommend the splurge for the f & b, the views and more importantly the service. Can’s single out anyone as they were all wonderful. Gym is fine, lobby is understated and the bell guys do a great job of welcoming you in. Will be back for sure!

My car was damaged with the valet and no one will get back to us. We have all the proof they asked for and gave them time to investigate but they won’t reimburse us or even call us back at this point. Very poor customer service. We are very frustrated

My husband and I enjoyed a wonderful 4 nights here. A stunning brand new hotel with all the luxuries we had hoped for. Fabulous service (thank you Dan) and a beautiful room with the best view. Loved the bathroom, bath ammenities , robe and minibar. Highly recommend hotel in a great location.

Sleek, modern, luxurious are all ways to describe The Ritz-Carlton, NoMad. Break-taking views paired with unparalleled service makes this hotel undoubtedly the top of NYC’s luxury market. The dining is great, club is relaxing and an oasis, and the entire team from doorman to front desk to housekeeping to the club lounge exude hospitality at the highest levels. This is a destination within a destination city!

Fantastic, luxurious experience at the Ritz Nomad. We had a room on the 26th Floor with an amazing view of Lower Manhattan. The best part of this hotel is the service. The staff to guest ratio is very high and there was always a friendly person to assist. In particular, Ronnie was delightful and very helpful. She even suggested the house car to assist with transportation. The gentlemen at the door were always welcoming. Treat yourself to the tasting menu at Bazaar. It is well worth the money, I can’t wait to return.

Very expensive, very dimly lit, very posh. Small rooms, yet great bathroom and bed. The Club very much worth it, with great staff and versatile fare, both food and drinks. Yet at 1800 dollars a night everything should be fabolous, right? I was very impressed by it all and that's why I went: the experience what this hotel can offer. Yet, I doubt I would go again, simply because I was not made feel special in any other part or aspect than the club and that you can replicate with plenty of other establishments.

This place was incredible. The room was well appointed with a very comfortable bed and the bathroom was incredible. I'm 5'6" and I was able to lay almost flat in the bathtub. We stayed in a room on a high floor and the view was just amazing. We didn't close the curtains once just so we could see out! I was here on business and we used the meeting rooms and catering and both were also fantastic. The hotel is really beautiful and in a convenient location. Staff was incredibly attentive and kind. Looking forward to staying here again some day!

I had stayed at the Ritz-Carlton Nomad several times during my short trips to NYC. I definitely enjoyed this hotel location. The rooms are spacious and modern, which I love about the hotel and used it every time I stayed here. At the high floor, the views are amazing. I had drinks at the bar/lounge downstairs on multiple occasions and truly enjoyed it. However, it could be busy on the weekends as NY people did come here for drinks and be seen before they dispersed to other places around town. If you stayed in the hotel, the staff would do their best to accommodates.

This is more like a Ritz Residence without kitchen instead of a real Ritz Carlton. The service was VERY different between staff and staff. Some staffs don’t have good attitude and even a little bit rude. But some staffs were very professional and friendly. They don’t really have a lobby area: they put front desk and concierge into a very small area at the first floor immediately after you get into the hotel, which is not what a 5-star hotel will do. Space are very limited in general including the room. Toothbrush and hair dryer is the very cheap version. The good thing is room is very new and the view is charming. This is the reason why I give 4 out of 5 rating.

Great location. The worst staff I have ever experienced at a Ritz. Every person we encountered, from check in to the staff at the rooftop bar were rude and not at all welcoming. The roof top bar was empty so we walked in and sat down and they told us we had to leave because we didn't have a reservation. So we sat at the bar and waiting 20 minutes and still were not served. We checked in at 11PM and asked for a 1pm checkout. I am lifetime platinum elite and they couldn't t give me a 1PM checkout. They women at check in didn't even look. I did not experience one nice person who worked there. My daughter's apartment is nearby so i figured this is a good place for my wife and i to stay when we visit her. Very bad decision, back to the St. Regis, where i will say the service is exceptional. I think the Ritz Nomad should be great, nice location, decent amenities, but the staff ruins it. Maybe if they replaced the manager and did better training we would return. This is the first time i ever had a bad experience at a Ritz, which I stay in several nights a year throughout the world quite frequently.