Holiday Inn Newark International Airport

Being an airport hotel, it is very convenient that there is a free airport shuttle. Also because there’s absolutely nothing around the hotel and it takes long to get to anywhere. So far I’ve stayed in a lot of Holiday Inns and the service was always great. However at this hotel, the receptionists seem to have an attitude problem. Do not expect any type of service at all; no luggage rack, not possible to change room, no late check out. They didn’t seem to bother at all about anything or anyone and would just roll their eyes right in front of the guests. The shuttle drivers, on the other hand, were genuinely nice and definitely more service oriented. There was also some event or party going on and it was very loud in the lobby two days in a row. The room was clean and well kept.

Hotel was clean. I liked the coffee shop in the lobby. The empanadas and bacon egg and cheese sandwich were great! The view from hotel room was not bad either.

Booked this hotel as a pre-cruise hotel that was convenient to airport with free shuttle. Also chose this hotel as they allegedly had a buffet breakfast. Even pgined hotel to confirm the breakfast and how much it was. What they FAILED to tell us was that the breakfast was ONLY on weekends. Shoukd have been a detail to disclose, without having to be asked, if was in fact every day. Airport shuttle was as expected: runs every 1/2 hour (pickup at airport @15&45 min after the hour, departs hotel on the hour and 1/2 hour.). Check-in went fine, HOWEVER...arrival at assigned room we could hear the air conditioner "screaming" a squeal so loud we could hear it in the hallway before we even opened the room door. Had to go back to front desk to get reassigned. We never had occasion to try to use our room phone, until day 2, when we discovered it didn't work. Called for maintenance, who offered to replace phone, then came back and said he couldn't. (Now can't get a wake-up-call for early morning departure, unless we were willing to move and change rooms AGAIN!) And to make it worse, maintenance couldn't get the alarm clock to work, either, and he had to replace it too. On-site restaurant is decently large, with decent menu, but prices are outrageous! ($20 for a burger!) All hotel staff were warm and friendly. NOTE: For being a traveller's hotel, very disappointed rooms do NOT have in-room safes. Over-all, could have stayed at the Crowne Plaza for only $7 more. We'll be sure to stay at the Crowne next time.

Great location… Clean, Nice… Parking a little pricey… but it is close to NYC….. and MetLife Stadium. I would definitely recommend.

The staff was very rude . The worst I have ever encountered in my entire history especially the shift manager.

After eventually getting to the hotel, service was excellent. The hotel should get a larger airport shuttle bus, as it hardly could manage the demand for riders, so we had to wait for the third shuttle to get on. It seems there was some kind of leak because there was water on the bathroom/hallway floor coming from the wall or something? Not a major issue as a small towel solved it.

Very conveniently close to the airport with free shuttle service from and to the airport that run 24hrs.

The Location was Good, Clean but m8ssed spots,someone's vomit at the edge of the bed,ON check in ,we were forgotten fir more than half hour,No swimming pool,No where to warm our Food,customer service Horrible

This is the first time I booked with trip.com Then I canceld the trip but I forgot cancel on trip.com. So I hope you can consider to refund to me. Thank you.