Pengguna Tetamu
22 Disember 2024
What a shambles of a hotel , dirty and totally disorganised, just back from a night stay for our retirement after spending a few days in york. We only went on recommendation. After waiting in line for 5 mins to be seated at a dirty table It then took 20 mins to receive our tea at breakfast and a further 25 mins to receive our stone cold rock hard poached egg on toast. We did complain at the time and asked do you want another ,we declined saying weve already wasted nearly an hour already. On checkout i mentioned our bad experience to which they then got sombody from the kitchen who ,give us back the money we paid for breakfast that we never had without so much as an apology apart from enjoy the rest of your day. For the price we paid i couldn't believe how dirty this hotel is and how bad the service is. Definitely a 0 star experience and would never return. Please see conditions of hotel breakfast area, dirty tables everywhere.
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