The Swan Hotel and Spa

Fabulous roast dinner after a good walk ! The staff were v helpful and welcoming . We went today to celebrate our 17 year anniversary- we got married at The Swan 17 years ago. It’s such a special place to us . The food in the re is delicious and service is always good.

Spent two nights at this fabulous hotel for my birthday. Ate in the pub and the brassiere both served amazing food. Staff were all friendly and helpful. Room was clean and spacious with plenty of drawer and hanging space. Loved that we could use the Spa and gym facilities. Highly recommended

My husband and I stayed for one night last week and had the most relaxing time. Check in was supposedly 3pm, however we did a partial check in online the night before which asked for an estimated time of arrival. We said 1pm as we wanted to enjoy a drink and use the facilities. We arrived around the time we'd planned and our room was ready, so we completed check in which was really quick and easy. Reception area has a very informal, relaxed feel about it, it didn't look to corporate and fit the theme of the hotel. The staff were lovely too. Our room was great, very spacious with a huge bed, a sitting area by the window which overlooked the spa gardens and hillside. Nipping clean, no complaints regarding that. We had a drink from the bar which we were able to take outside and enjoy by the stream. Due to the location, there wasn't a great deal of passing traffic and the only cars that would pass the seating along the water would be those going to/from the hotel & spa. We changed and spent some time around the indoor pool but then decided to pay the extra and use the thermal spa and Gardens. We're so pleased we did as this made our day and overall stay feel that little bit more special and definitely more relaxing. The member of staff (Genie) who greeted us at the spa was the nicest person, she was so friendly and accommodated us straight away. She gave us a quick tour, showing us what was what. She told us she'd be wandering around and should we need anything, just to give her a wave. We were very much left to enjoy ourselves and when we did fancy a drink, Genie was more than happy to wait on us. We spent a good few hours there. Later on in the evening we ate in the brasserie on site. This is more like finer dining rather than pub grub, which was also available in a different dining area. The food was absolutely incredible and again the waiting staff were great too. Nothing was a bother and the gent who served us was friendly and had a great sense of humour. Our bed was comfortable and the room was so dark and quiet. Our only critism would be that the room was too warm. It was a warm and close day, which obviously can't be helped, however there was an air conditioning unit on the wall with a sign saying it was out of use. Breakfast the following morning was beautiful. A continental help yourself selection with cereals, toast, pastries, fruit and yogurt but also a menu to choose from with items cooked to order, such as porridge, pancakes, poached eggs on toast, all the way to full cooked breakfasts. Check out was quick and effortless. All in all a fabulous one night stay. We'd definitely return and have recommended to friends and family already. Special mention again to Genie at the spa, she is a credit to the team there, what a lovely woman.

The spa is amazing! We came for a spa day and I was very pleased with all of the facilities. The staff were all so friendly and helpful, and the massage therapist was fantastic. Everything was very clean and the changing rooms were equipped with lovely products to use along with hair dryers and straighteners. The temple spa products are so luxurious and I also received a voucher for money off the products after my treatment. We then had afternoon tea in the restaurant area which was beautiful, the service was fantastic and food was excellent.

The location of the swan was very tranquil. We stayed in the 'Lovely loft' which was comfortable and relaxing especially with the bath in the bedroom. The spa was great too. Unfortunately the service wasn't the best during breakfast and tea which was a slight let down!

We booked the Autumn Dreams Spa Retreat and had a fantastic time. The facilities were clean, the staff were so friendly and helpful, and it wasn’t crowded at all, which made it really relaxing. A great experience overall – would definitely recommend and visit again!