The room cleanliness was ok. But the service was terrible. We booked the hotel to attend a graduation ceremony, but on the day of the graduation when we were about to get ready they said that they have to do a water line repair and cut off water completely. The plumbers were in the room even without our knowledge while we had gone out for a walk in the morning. I had to get ready due to time constraints while the plumbers were still in the room which was such an inconvenience. They left the washroom dirty after. Rooms aren’t soundproof so when the guests in the other rooms slam the door shut in the morning we woke up every time. At night when we were just talking in the room the front desk duty staff complained and annoyed us 4 times at night ruining our night saying we are loud and blamed us saying that we are smoking in the room even when we didn’t. Even we could hear other guests talking in their rooms. It’s advertised as they have room service but didn’t even have a phone to order room service, we had to climb all the way down ground floor to ask something. No lifts so had to carry really heavy luggages ourselves on the staircase. Overall bad experience, do not recommend.
Terjemah