Hotel berhampiran Iles Tours (Iles Group Ltd), Newcastle

Fantastic stay at this hotel. Arrived at 1.30am with no problems checking in. Thought there would be some issues due to the time I arrived but zero problems at all. The hotel is just a 5 minute walk from train and bus station so the location is great. The metro is also very close to the hotel. Breakfast was very good and the staff were extremely friendly. I would have no hesitation staying at this hotel or recommending it to others.

Situated adjacent to Newcastle Central Station is this rather magnificent old hotel. Although the decor is dated and old , it has some beautiful architectural qualities to the building. 2 magnificent glass chandeliers suspended from the upper floor all the way down the incredible staircases. My room was old , but very comfortable and very clean, although a little warm. I slept with the window open which was fine. Breakfast in the morning was a mix of cereal, buffet fried English and bread/croissants. It was absolutely delicious and the staff serving tea/coffee very attentive. The breakfast room/bar area is very pleasant. I did nit pay much for my room/ breakfast so my expectations were modest at best, but were exceeded in every way. Well done to all the staff! Location is also brilliant for a night out on the toon!

交通非常方便，四五分鐘到地鐵站，衛生比較乾淨，房間就是英國酒店的通病小，但是可以接受，么的問題。電視台頻道有很多，沒有辦法投屏。唯一的缺點就是內部設計，我托個大箱子在裏面七七八八拐拐繞彎子，暈，總體很不錯，推薦

Very competitive prices for an overnight stay, only issue the food they serve here is very average and overpriced for what you get.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.

Well what a little gem of a Hotel. Beautiful location right next to the Castle and near the Quayside. We had a lovely stay, the Staff were fantastic! So helpful and polite and friendly and very very professional. We felt very special and looked after. The hotel is spotlessly clean and our room was lovely. We didn't have any meals there except for breakfast which was tasty and there was plenty of options, the Staff in there again were very lovely and attentive. Saying all this a couple of little ******s the Hotel was so hot! To be fair the weather was beautiful when we were there but there is no air conditioning in the building. I do appreciate it is an older building and it's not always possible to install Air Con Units but a few fans scattered around would have made it a bit more bearable in the public areas . There was a fan provided in our bedroom which was very welcome as the sun facing the windows all day ! We also found the bed not very comfortable, the mattress was too hard for our liking but then this may suit other people so it's not a criticism really of the Hotel more our preference to have a softer mattress. All in all we Would definitely go back to this hotel but I think I would go in the colder months.

Difficult to get to as roadworks and confusing one way system. Website advertised car park for overnight stay £5 but actual charge is £15. Room had large glass window but on ground floor overlooking a road. No possibility of fresh air so noisy air conditioning meant uncomfortable sleep. Mini bar with nothing in it. Cup of coffee £4.95. Staff appeared fairly indifferent as many tourists coming and going. Would not recommend as other nearby hotels offer free car parking and much easier to arrive at by road.

Hotel is good location for trip to Metro Centre - approx 10 mins walk. Hotel is right next to TGI Fridays, and a wee local restaurant called the Skiff Inn. Would highly recommend the Skiff Inn - food is delicious. Hotel is within walking distance of Asda and Aldi (see photo) and other retainers within the retail park nearby. Staff were very helpful during our stay. Breakfast was good both mornings. Ice machine in lobby is fab if you want drinks/water in your room. Would definitely stay again.

A friend who was also staying at the hotel had an accident away from the hotel. He tripped over a paving kerb cutting his head. The reception staff were very helpful in cleaning the cut and supplying plasters.

Lovely hotel very close to the train station. The swimming pool, jacuzzi and steam room were very good. All the facilities were clean and of high standard. We didn't have breakfast there so can't commenet on the food.