Hotel berhampiran Falls Incline Railway, Niagara Falls

Very lovely room view with view of both falls! Very quiet and clean, bed was comfortable as well. Will highly recommend if you’re looking for a hotel from Canada side of the falls as we felt this hotel location was the best one. Also comes with free shuttle bus pass for each hotel customer.

The bathroom was a bit tight, but the building was constructed in 1929, so that can be understood. The bathroom could use a little updating, though, as the wallpaper is old and quite unattractive, and the three-tier shelf was missing one of the glass shelf pieces (and with a bathroom that small, you need all the space you can get!). Aside from that, the room was a decent size, and the pillows and mattress were extremely comfortable. We prefer scratchy towels, and the ones we had in our room were the most scratchy towels that we've ever received at a hotel, so that is a plus. Additionally, all of the staff were quite friendly, and the building/property were kept clean and tidy, even with as busy as it was when we stayed (during peak season). If you're looking to be near all of the hustle and bustle of Clifton Hill, and don't mind a healthy stroll to the Falls, the Crowne Plaza is a nice place to stay. Just be sure not to pass the entrance for the parking lot on Falls Avenue, as it looks just like the sidewalk, and not like a driveway (it's immediately past the small ”Crowne Plaza” sign)!

Rooms was big and spacious. Updated bathroom with standing shower. Clean and comfy. Location is great right outside (literally across) of the Niagara outlet collection. Parking on site is available for a fee of 15 CAD (2023)

簡單的motel，有免費停車場，很讚！也有 免費無線上網，離瀑布區不遠，唯一缺點沒有電梯，但樓成沒有很高，最高好像3樓還是四樓，行李很多可能要備註住一樓！

Very pleasant stay. Good location not far from the falls. Would recommend driving or using uber to get to the falls from this location

The Vittoria is perfectly situated in the melee of the Clifton Hill tourist district of the Falls. Everywhere is an easy walk. But despite the hubbub outside (a go-karting track is almost opposite!), it was quiet inside. My room was large and comfortable with a really nice bed, powerpoints within easy reach and a good sized bathroom. My only bugbear was the lack of tea bags in the room - not everyone drinks coffee - and powdered milk which seemed a bit cheap given the fancy coffee machine. While the room was very clean, the reception area could do with some love. Some of the communal furniture looked tatty and marked. Also the general vibe was a bit 1990s. The hotel is undergoing a refit so maybe this will improve. The construction work at the hotel was major - but also barely audible which was a relief. It was well communicated so I knew what to expect. The work did mean the restaurant and bar was closed, but there are so many options close by it wasn't a big deal.

Nice stay at the hotel. Good locations. Only drawback is that I had to pay for hotel parking. I have traveled the USA all this week & this was the only hotel where I had to pay parking for.

I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried. As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles) So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room. I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you. To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time. Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore. The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days. So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-) (My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week) Read less