Ulasan The Glengate Hotel & Suites

The Glengate is one of our favourite hotels in Niagara. We love the staff, location, room, breakfast, free parking, wifi and most of all the balcony. We had a great time and will go back again.

There is 15 minute walk to the Niagara Fall area. Parking space is sufficient. Breakfast is ok at this price level. Recommended for short term travelers.

For one day. Ok, room space is enough, carpet looks not so great.

조식이 너무 맛있다. 종류가 다양하고 심지어 와플도 있음. 방이 깨끗하진 않고 거리가 좀 멀다. 차 렌트할 사람만 잡는 게 좋을듯. 변기가 고장나거나 램프 전원이 안 들어오는 게 있었다. 린스, 바디워시 없으니까 필요하면 가져와야 함. 바디워시는 비누로 대체되어 있긴 함. 드라이기가 성능이 좋다. 사람에 비해 샴푸가 적었다. 대신 바디로션도 있음. 직원 분이 친절했다. 침대가 푹신하고 좋다. 오래된 시설이 조식으로 가려지긴 함. 가격도 저렴한데 나이아가라 폭포까지 20분 걸림 걸어서.

층간 소음만 빼면 완벽합니다.

Khách sạn hơi bẩn, nhiều mùi

OMG, where to start... 1. The hotel shares parking with a mosque, and many times, their parking blocks the way to the rear parking lot. 2. The hotel smells old and is smell like cheap cleaning chemicals. The staff never smiled. 3. Our room was beside the stairs, and we used them to exit the hotel to the parking lot. There were many full garbage bags on the main floor, and it smelled disgusting. THE ROOM... 1. HUGE SPIDER WEBS AT THE TOP OF ALL THE WALLS AND IN THE FLOOR CORNERS. 2. ANTS IN THE ROOM. 3. DAMAGED FLOOR AND WALLS. 4. MOLD IN MANY PLACES. I gave it two stars just because of the free parking and the breakfast, which had no hot dishes but a nice variety. I prayed to wake up without any bedbug bites. My personal opinion - never go there - pay $30 more for something that is worth the money.

Horrendous customer service! I booked the motel for early May a few days ago & was denied my request for an early check in (I requested between 1 & 2pm) then a day later the motel randomly cancels my reservation! I just saw I’m actually quite relieved after reading other people’s experiences here. I will be sure to never book here again

This hotel was absolutely FILTHY! Furthermore, they knew nothing about public transport to and from Toronto Airport. They do not offer a laundry service and they could not tell me where a coin laundry was. Some of the brochures on display for local attractions had vouchers which expired 13 years ago (in 2010). Carpet in the rooms was good quality but desperately needed a deep clean or steam clean. There were stains all over the carpet - many more stains than photos I could upload. I was able to write my name (ADAM) in the dust. I pulled out the bedside table looking for a powerpoint to charge my phone and I do not think it had been vacuumed behind there for at least 12 months. The phone in the hotel room had broken and exposed wires. The inside and the outside of the fridge was absolutely disgusting and sticky. The heater was broken and bent out of shape. The external door was all split and appeared as if it had been kicked in. The door out into the hallway was missing the peephole and it had been stuffed with an old tissue. The water which went down the bathroom sink leaked onto the bathroom floor. The toilet had a broken flush handle. The ashtray had about 50-100 butts in it. Breakfast was very ordinary and was served on paper plates with flimsy, plastic cutlery. This is just terrible for the environment. Kitchen tables were not wiped down between guests. The entire hotel was an absolute disgrace and absolutely filthy. Please refer to my photos. I WOULD NOT RECOMMEND THIS HOTEL AT ALL!

Stayed at glengate 3 nights. Recieved our room and not the room I booked. Booked a room with s heart-shaped tub in the room, recieved a smaller jet tub in the bathroom. I paid more for the heart shaped one In the room. I was told they are all the same and some are in the room and some are in the bathroom. So i let that slide. Then the second day i rushed back to the hotel to watch the football game that started at one pm. The TV didn't work called front desk they sent up two kids and replaced the TV. It was halftime when I finally was able to start watching the game. I was like okay they did put forth the effort and fixed it as fast as they could. The third night we got back from the falls and our key cards didn't work. So we ask to have them fixed and they fixed them and asked us if we wanted another room. I was like no we are leaving first thing in the morning. We'll he didn't mention they were having freaking rave party right below us all night. It started at 9pm and I let it go until 11:15 pm and called the front desk I let the phone ring until 1132 and they finally answered I asked if this was a hotel or a dance club he said we offered u another room and I said well u forgot to mention u were having a party thought u were offering us another room because the keys were bad. He said well nothing we can do now the party ends at12am it's 1215 am right now and it's still going on.I asked for a discount for this night and they denied it. Screw this place liers and scam artist.

This hotel is very smelly. Rooms, hallway, check in areas all smell bad. We had to keep our AC cranked on order to make the smell less intense. Less intense are the key words. The smell never went away but we were FREEZING. We decided we would rather be cold than deal with the smell. Based on previous reviews, it looks like this hotel has been smelly since 2010. Maybe because the carpets look Like they are original and this hotel used to be pet friendly MANY years ago. Our balcony had a view of a wall and a small slice of the parking lot. A teeny slice of sun came through that slice. I had the AC cranked up as discussed which outputted a lot of heat into the balcony. The furniture is dated but looks similar to the hotel photos. I checked the beds for bugs as I always do and found no evidence but the mattress wasn’t exactly clean. Everything was old, tired, various levels of dirty. Our bed was on an angle which was clear once I took the sheets off. One side had been sat on, on the edge, for too many years that the side wall of the mattress had collapsed. So the bed slanted and was hard to sleep on and uncomfortable. The bathtub was clean! Two tiny bath towels were provided for two people to have showers with. TINY. The parking lot is weird but once we realized you can park in front of the hotel, beside the mosque or behind the hotel we managed fine. Parking lot right in front of the hotel is tiny so be aware. The hotel was about $200/night which I thought was quite steep for what we got. Staff was nice enough. Breakfast/coffee/juice was better than expected. Seems they have tried to improve it based on prior bad reviews. I’ve now read back reviews for this hotel and it’s clear they tried to make some improvements as in microwaves are in the rooms now. Our mini fridge has missing the parts that made the door part into functional storage. We went with a friend and her room was difficult to lock and the door was very hard to close properly. Her fridge also had a broken door shelf. I didn’t find the hotel noisy although since our AC was on, it created a good white noise sound.

Location is fantastic, petrol garage and McDonald’s next door as well as a Tim Hortons not far, easy walk to Niagara Falls. No plug in bath when I arrived but receptionist got one for me when I mentioned so that was no problem. Would like them to be a bit more flexible with check in, arrived a little early but they just said no and wouldn’t check if room is ready. Decent enough continental breakfast provided. Tv channels a little difficult to navigate, would be a good if they had a guide saying what channel was on each number. All in all this was a good place to stay and would stay again

Good spot in Niagara Falls at walking distance from the falls free parking available locally the room is quite basic but reasonably clean bathroom with tube and shower breakfast available for free with good variety

On first look you wonder why its only a 1 star hotel but once you get settled in you start to see why. Everything has a clean appearance but things are definitely worn out. The bed in my room looked ok until I sat down on it and I thought for sure I was going to get the floor. It wasn't that it was soft it was that the mattress and box spring was so worn out on the right side that is compressed all the way down. My room had a balcony which I was grateful for because it gave me a place to smoke. They only provided two towels so I had to let the maid in every day to clean. The TV is some sort of Roku streaming service so you don't get normal channels, which was ok but finding a local news channel was chore. The carpet for the most part was clean but it was wavy in areas and the bathroom had a loose/ broken tile. The shower was very slippery. I was happy to find that I had a microwave in the room along with a mini fridge. I wish they would have invested in a table for the fridge instead of just sitting on the floor. While I was there the power went out twice in one day which wasn't their fault but there was no emergency lighting in the room. Funny thing was when the power went out it trapped people outside of the hotel, I saw them from my balcony and let them in fortunately the keys to the room work in a power outage and there was emergency lighting in the hallway. The area around the hotel feels a little sketchy after dark leaving me a little uncomfortable to go out much after the sun set. I know a lot of reviews mention the parking. The lot in front is small but there is more parking in the rear. The problem is they have a dumpster that makes it a very tight fit to get to the rear lot. I think they need to add better signage and move the dumpster somewhere else. Also I wouldn't feel comfortable going to the rear lot after dark. If you keep your expectations low you won't be disappointed. With a little work this could be a much nicer place, the first they need to do is replace beds I can't imagine mine was the only bad one.