Pengguna Tetamu
20 Februari 2024
We reserved two nights at the Royal Hotel in Nimes, France. On the day we checked-in, they charged my credit card for the two nights lodging, but I was not made aware of this. When we checked out, we were given a receipt for the two nights lodging, plus parking fee and tax, which was charged to my credit card. It wasn't until I saw my credit card statement that I realized they double charged for the two nights lodging. I sent them a couple emails about the double charges, but never received a response. Fortunately, my credit card company refunded me the extra charges, and said they would deal with the hotel about the charges. I never heard more about it. The hotel is in a nice location for seeing the sights in Nimes, and the room was fine. Our room overlooked the outdoor restaurant in front of the hotel, but we did not have any noise issues at night. We did not eat there, because they did not offer gluten-free meals, but there were other restaurants in town that did. There is a public underground parking garage with an elevator that come up the street next to the hotel. Over-all, a good stay except for the double charges on the credit card.
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