Hotel berhampiran Oyunuma Lookout, Noboribetsu

Everything was lovely. The grand bath was an eye opener and I love it. The breakfast spread was good too! We had ramen at one of the restaurants in the hotel at around 830pm after watching the demon show. We stayed there for 2 nights and did not utilise the grand bath on the 2nd night. I was charged the osen for 2 nights. My friend was not charged for the 2 nights as he did not utilize the onsen. The staff should have asked me before requesting payment of the 2 nights. - Carrine

This is the one of the best hotels we stay in. Everything is very good. All staffs of this hotel lobby front dest are very professional. Specifically, Maaya is very nice. Her bilingual technical provide a lot of help for us and most of foreigners.

The staff was friendly and attentive at this family-friendly hotel. We stayed in a Japanese style room, which was small but comfortable enough for our family of four. Skip the uncomfortably small shower and use the hot springs onsen, which was spacious and had many options. Breakfast was mediocre, and did not change much the second day. Overall, the hotel exceeded my expectations, but it wasn’t perfect. As is, I would still recommend it!

夕食ブュッフェのアジア料理、ステーキなどどれも味付けがよく美味しかったです　お寿司も握り方がとても上手で箸がすすみました 朝食も漁師茶漬けやフレンチトーなどもありバラエティにとんでいました 風呂は種類は少なかったですが、泉質は良くサウナとあわせて入り肩の疲れがとれました 朝の風呂上がりのしそジュースも美味しかったです 料理など子どもむけのサービスも充実しているようでした 従業員の方達もおおむね親切でよかったです ただ、帰る際は最後の挨拶はもうすこししっかりしていただけるとさらに好印象になるのですこし惜しいかもと思いました　全体的にはよいホテルで楽しく過ごさせていただきました コスパがよいので登別の温泉めぐりの拠点に良さそうです

Noboribetsu, Hokkaido Prefecture. Filled with the mists of the North Pacific Ocean deep in the forrest valley lies the home of the thermal volcanic “hell valley”, all-natural hot springs, lakes, and the cuddly Bear Mountain Park. This is a tourist’s escape from whatever burdens them in the city, into the natural wonderland of mountains, hot spring streams, and warm local hospitality. The Noboribetsu Grand Hotel was opened in 1938. What was the Noboribetsu Guest House now revolutionized and expanded into a 300 plus room hotel with a finished off with a hot spring spa. Now a popular holiday getaway for the tourists both from Japan and abroad, this hotel packs itself to the brim both during the hot summers and the freezing winters. As part of our adventures down and around Hokkaido, we experienced this hotel and here’s our honest review of the Noboribetsu Grand Hotel: Our stay occurred from July 22nd to 23rd, this was our first night in Hokkaido after a long flight from Shanghai. A long hour drive from the highly trafficked New Chitose Airport would lead you to the Grand Hotel. Upon driving up, you would see how old the hotel is with its grey tiled walls and white drive up area. Greeting us at the hotel were the bellmen bowing as they would in the Japanese-style etiquette as you enter the lobby filled with one of Noboribetsu’s gift shop, monster figures, and marbled front desk area. None of the staff members spoke much English, so our lovely tour guide helped us in translation. Our check-in agent guided us through the specific details of the hotel facilities, breakfast facilities, and tatami installation times. We were given a 4-person Japanese-style “VIP” room, which consists of an at most 30 SQM space with a tatami floored living/bedroom space combination, a sitting room, a toilet room, a sink area, and a compact bathroom with separate shower & bathtub facilities. During the daytimes, living room acts a place for dining and seating with tatami chairs and a table. The TV stands at a corner. At around 7PM, the room attendants would turnover the tatami beds by moving the tables and chairs into the closet space and setting up the tatami beds. The tatami beds were rather inconvenient for us because of the size of the pillows that made of the tatami rather hard to sleep on. Don’t get us wrong, tatami beds are an efficient sleeping beds for families, but a single small sized pillow per bed makes the difference between authentic Japanese comfort and discomfort. Much of the challenge during the sleeping process was making sure your body stayed on the mattress when getting used to the firm yet small bean-filled pillow. I would recommend rooms that they provide that caters to a more westernized style with full beds. The tatami issue is a situation the hotel needs to revamp on. If they can start providing extra pillows in the closet or thicker sized pillows, it would be a great turnaround. The Japanese Hot Spring SPA concept is quite bizarre. Unlike mos

Front desk attendant was very friendly and polite - please be aware that you may have to knock on the glass front door if you do not yet have your access PIN as it is often locked. Small lockers for luggage (backpack size) are available free of charge - you will either require a small padlock or purchase one for just 100yen in the machine next to the lockers. In accordance with its price, the room furnishings are of simple wooden construction but very spacious inside and have a nice natural scent of pine as you sleep 😌. Plenty of shared access amenities such as guest fridge, freezer, microwave, etc. Location is ideal as it is next to JR noboribetsu station, from which you can pay roughly ¥650 for a round trip (12 minutes each way) bus ticket to Hell valley (jigokudani). Incredible alternative to a stay in the large hotels up there for travellers on a budget, particularly as most hotels will sell access to their onsens to non-guests for around ¥2,000!

数年前に泊まり、またいつか必ず泊まりたいと思っていました。他県から両親が来てくれたので、ここで一緒に過ごしたいと思い、すごく楽しみに来ました。 ですが最悪。全てが最悪。最初のチェックインの時から、スタッフの気持ちがこもっておらず、対応も事務的。朝食も朝7時と9時？とどちらがいいですかと、早すぎるか遅すぎるかの選択肢で、8時はダメなんですかと聞いたら、まぁ、別にいいですけど。な感じ。この時点で不愉快。その後客室の案内も、まずは私と子供達の部屋へ。両親は上の階でした。その時、一番端の部屋なのに、高齢の両親まで一緒に端まで歩かされました。エレベーターを降りた時に、お部屋が遠いのでこちらでお待ちください、とか何か対応はあるでしょう。 和室は寝る時と朝の身支度しか使ってないので、特に。 両親は少し広めのお部屋でしたが、花瓶には腐った水と腐った花。最低です。もう最初からここまで、不愉快でしかない。 そして極め付けは夕食。とにかく遅い。次の料理がくるわけでもないのに、少し残したままでいたら、お下げしてもいいですか、と持って行く。お子様のご飯とお味噌汁を先にお出しできますと言うから、出してもらっても待てども待てどもおかずが来ない。小学生の子供達、米と味噌汁だけを食べる事に。空調が中央管理になっており部屋が蒸し暑く、窓を開けてもいいか聞いたら、開けます、と。そしたら両サイドをフルで開けるから寒い寒い。出てきた天ぷらは、お塩が少しかかってますが足りなければ足してくださいと。塩、全くかかってませんでした。待ちくたびれて出てきたビーフシチューは、目の前に置かれてもまだ食べれる状態になく、コンロでコトコト。食事係は、それだけ置いて出て行きました。シチューを取り分けるお皿もなし。ホコリが垂れ下がる隅に置いてあったお皿とレンゲがあり、しかもレンゲはハゲハゲで汚らしく、これで食べるのか？と嫌悪感。そして出来上がったシチューは、スープカレーですか？？シャビシャビの汁。毎年白老牛を食べていますが、あんなにも噛んで何も出て来ない、脂身も全くないお肉は初めてでした。6時間煮込んでますとか説明ありましたが、冷凍じゃないでしょうか。 最後は、食事係も私たちの不満噴出を不愉快に感じたんでしょうが、挨拶もなく、奥から睨みつけて来る始末。 他のスタッフさんには、気持ちの良い対応をしている方も勿論いましたが、私たちは本当に最悪で、主に最初の客室案内と夕食の食事係。ここが大事だと思いますが。客を選んでいるんですかね。全国いろんな温泉宿を巡っていますが、こんなにも不愉快で、実際に不快感を相手に露わにしたのは初めてでした。 闘病中の父親の最後の旅行、本当に最悪なものにしてしまい、この旅館を選んでしまった自分を責めるしか方法がないくらい、最悪です。 二度とこんなところに来たくありません。

Very comfy hotel right at HIGASHIMURORAN station (5mins Walk). Onsen is good and provides daily breakfast as well. Good value hotel.

Bed 1/5 The mattress is so hard...so hard that my back was in pain the next day. Curtains 1/5 The curtains were so thin that it got light really early (with sunrise basically) that it woke me and my husband Shower 3/5 Water pressure is good but temperature fluctuates The room was clean enough and stuff but if you have are a light sleeper then don’t go here

Perfect location near train station. Staff spoke English well and gave further instructions with a small English paper (on how to use immentinties and check out etc). We had a double bed room, so it was larger than others. Onsens are available for both men and women. Laundry machines are on the 12th floor. They have parking if need be. Down the street is a Mister Donut and Shopping complex. Breakfast was Japanese style. There were some veggie options, a lot of seafood, so if you're vegan or allergic to seafood, you may want another option.