Hotel berhampiran Wat Phutthanikhom, Nong Khai

We booked and paid with Agoda while on a Tuktuk. Arrived a few minutes later and they received our booking. Saw the price at Reception counter for daily rate which is lower than the price we paid with Agoda but not sure what type of room will be with that rate. Our room is nice. There’s a wooden base large enough to place 2 mattresses on. The aircon is noisy a bit. There’s a balcony which is nice. There are 2 free bottles of water in the refrigerator but no water boiler to make coffee. We need to go down to the Reception where they provide instant coffee and hot water. There’s a lift which is a plus when we have heavy luggage. Next to Lotus and shopping complex Asawann 1 where there’s a van to Udon Thani every hour.

Location/ about a 10–15-minute walk into town along a promenade on the banks of the Mekong or there is generally a tuk-tuk waiting outside the front of the hotel Room/ was comfortable enough with a fridge, safe and bathroom with walk-in shower but lacked finishing touches and attention to detail. Safe wasn’t working initially but soon rectified, only one chair on balcony for 2 people, bathroom door difficult to close, one key card for 2 people, house keeping not great, screws sticking out of walls etc etc Breakfast/ the best thing at this hotel is the food. Excellent buffet breakfast with really friendly service, served 6.30am to 10am, always plenty of it enjoyed either in the very nice breakfast room or outside on a terrace. Egg station cooking eggs to order 4 different ways. General/ lots of secure off-road parking down the side of the hotel and behind. The rooms are in 2 separate blocks adjacent to each other with pool containing fish and seating area between them. Check out the Sky bar on top of one of the 2 blocks. Opens at 3pm and serves good selection of food at reasonable prices with great views over the town, the Mekong and into Laos beyond, great for sunsets. Would I stay here again? Yes, due to location, breakfast and Sky bar

We travelled up to Nong Khai for the recent balloon Festival and had a room booked at the Royal Nakhara Hotel. As we drove in to the hotel car-park, we were impressed from the outside. Check-in was quick and easy and when we entered our allocated room, it was obvious that the décor and furnishings were a bit tired and dated - but not a problem. However, as we looked around at the room and amenities we noticed several things to disappoint us. First, we saw an enormous birds nest sat right on top of the aircon unit outside on the balcony. The balcony doors were locked (with no key) so we could not even go onto the balcony, but as the view from the balcony was of surrounding metal factory roofs, we had no great urge to go onto the balcony anyway. Walking around the room and bathroom we noticed quite a lot of long black hairs on the floor, obviously from the previous guests and when checking out the bathroom, noticed toothpaste stains and splashes all over the washbasin mirror above and, human defecation waste around the rim of the toilet basin. It was obvious that the room had not been cleaned to a sufficient standard for the next guests. We really did not feel comfortable to stay here and notified the front desk, where a member of the management team and the housekeeper came to check on our findings. After showing them what we were unhappy with, the two members of staff went into the bathroom to discuss it but we could hear them talking and were shocked to hear that they thought we were making a fuss over trivial things. We decided that we were not comfortable to stay in the hotel any longer and asked to cancel the booking and we would find an alternative hotel. The staff initially refused to cancel the booking, then agreed, but said we would need to wait 15-30 days to receive a refund, which was not acceptable, considering that payment had been made instantly when booking the room. After further discussion and upon our insistence, the hotel did refund us the cost of the room and we sought to find alternative accommodation. We have no problem with a room being tired or dated, but that is no excuse for it not to be clean also, and the attitude to our concerns we heard being discussed (”its just only this, its only that”) were simply not acceptable for a service industry facility.

Booked and stayed here with Agoda. Decided to stay here as it was a little more expensive than surrounding hotels. Reception area clean and coffee available. There is a lift to all floors. Room was clean and a little dated. Coffee and water supplied. Bathroom small and needs refurbishment. Door to bathroom would close. Not many power points. 1 at side of 1 bed and 1 near door. Noise from other rooms can be heard. Breakfast was as expected and fair.

PARK and POOL, If your going to stay at Nongkhai.....Then this resort is the place to stay, the pool and gardens are just beautiful, a tropical paradise. Walking distance to the lao boarder, hire a scooter from the hotel, short ride down the back street past local shops, cafes, massage shops down to walking street, the markets....to the mighty Mekong for the view & dinner etc....but OMG did mention the tropical paradise back at the resort. We had the best poolside villa...was what made it for us, staff always there for customers

For the price point, an excellent hotel. Friendly helpful staff. The day manager, she went out of her way to make it an enjoyable stay for us, excellent English. The free hotel bikes were a bonus, made getting about so much easier. Don't bother with the bedside charge sockets, I think they feed power back into the grid :) Good breakfast with enough choice for a western meal, one was photo worthy.

One of the finest resort in Thailand! Beats the Failed Marriott Surawongse hands down in terms of Welcoming, Services from the Heart and Accommodating to guests needs! The breakfast is delicious and impressive. The owners are modest, friendly and great people! I stayed in the stand alone bungalow and exclusivity is fantastic! This is the true 5 stars hotel NOT the Marriott Surawongse!

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Always a great place to stay, the staff are amazing, helping with ironing and washing my clothes, paid a little extra to stay late in the room (late check out) everything is good. A little bit out of town but still have deliveries, the cafe is also nice.