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Sheraton Norfolk Waterside Hotel
3.7/5102 Ulasan

Sheraton Norfolk Waterside Hotel

Norfolk|0.73km dari USS Wisconsin BB-64
We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

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Lihat Ulasan Tetamu untuk Hotel di Norfolk

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SpringHill Suites Norfolk Virginia Beach
3.9/5101 Ulasan
The room was large so we were able to spread out however, there were only 3 small drawers to put our stuff in. They could put a taller/wider dresser with more drawers in for more storage options. There was a shelf over the sink in the bathroom so we had extra storage in there which was great. There was only one hook for all of our towels, not convenient when trying to dry multiple towels. Water pressure was great. Some of the staff was really nice, some seemed like we were bothering them. Breakfast staff was amazing and helpful. Breakfast was ok at best. We had to use the business center and there was a roach on the wall. I told the front desk and they didn't seem concerned about it.
Sleep Inn Lake Wright - Norfolk Airport
2.9/5103 Ulasan
It was such a beautiful place, the atmosphere was serene and cozy. It’s easy to locate on a map and love the services they rendered to me. The reception was second to none. I strongly recommend this hotel to everyone.
Residence Inn Norfolk Downtown
4.1/5100 Ulasan
I recently stayed at this hotel while in Norfolk for work. Not only is the hotel centrally located, it also has tons of places to eat. It was easy to get in and out of the parking garage which was located just right across the little street. My room was big, nice, and clean. The hotel ambiance was nice and I really liked that distinct but lovely Marriott scent at the lobby. The staff was marvelous! I specifically want to mention Kaysha, who checked me in the night of my arrival. Kaysha was super nice, helpful, cheerful, and just overall amazing! She found the best room for me, made sure I had everything I needed. I often stay at the Waterside part of town when I'm on travel in Norfolk but this hotel might be my go-to going forward.
Extended Stay America Suites - Virginia Beach
3.6/5101 Ulasan
My experience at the extended stay VA beach was wonderful they have a great management team and also an awesome front desk and housekeeping team they made me feel like i was at home away from home the room was very spacious loved the full kitchen
Candlewood Suites Norfolk Airport
3.7/594 Ulasan
Hebat! Bersih! Bantuan yang bagus
Holiday Inn Express & Suites Norfolk Airport
4.2/5101 Ulasan
I'VE STAYED AT A LOT OF HOTELS, BUT THE SERVICE THAT I RECEIVED FROM THE STAFF AT THIS LOCATION, WITH THE LEADERSHIP OF MS. BROWN, WAS ONE TO RAVE ABOUT. THE PROPERTY ITSELF WAS WELCOMING AND CLEAN. BUT IT WAS THE STAFF THAT MADE THE LASTING IMPRESSION. YOU CAN TELL WHEN THE MANAGERS TAKE PRIDE BECAUSE IT TRICKLES DOWN. THIS WILL BE MY NEW DESTINATION WHENEVER I'M IN NORFOLK!

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