Pengguna Tetamu
11 Januari 2024
My stay at 12 Monks Goa, under the management of Ayush, was disheartening, marked by a series of disappointments and an unsettling atmosphere. Despite pre-paying for an extra mattress, it was not provided upon arrival, and efforts to address the issue with Ayush and the unprofessional staff were met with indifference. Their threatening behavior, at times reminiscent of goons rather than hospitality professionals, created an environment of discomfort and fear. Additionally, the presence of half-naked men in mixed dormitories made the stay particularly uncomfortable for female travelers. The absence of access to Ayush, the property manager, after 9 pm left guests without a reliable point of contact during nighttime hours. 12 Monks Goa failed to meet basic standards of professionalism and customer service, making it a regrettable choice for any traveler.
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