Jl. Gunung Sahari 1, Pademangan, North Jakarta, Jakarta, Special Capital Region of Jakarta, 14420, IndonesiaView Hotel Details
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ibis Styles Jakarta Mangga Dua Square Guest Reviews
3.8/5
Good
163 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.5
Service3.9
Cleanliness3.8
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All reviews(163)
Positive reviews(138)
Reviews with photos/video(26)
Awesome stay(16)
Friendly owner(12)
Great location(6)
Negative reviews(25)
Guest User
Standard Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Happy bgd pokonya nginep di ibish style....semoga nanti ada waktu dn rezeki bza staycation lagi d sni...yg paling di kangenin kolam renangnya yg luaaaaassss bikin happy pokonya♥️♥️🫶🫶
Fariz Revandito
Standard Twin Room
Stayed in Jul 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Sep 3, 2024
Overall is good, but kinda confusing to find the lobby at the first time, since it is inside shooping area, the sign needs to be added more i guess.
Response from Property: Dear Valued Guest,Thank you for your feedback. We’re glad to hear that you had a good overall experience. We apologize for any confusion you experienced finding the lobby, and we appreciate your suggestion regarding clearer signage.We will take this into consideration to improve our guests' experience. We look forward to welcoming you back in the future.Best regards,Guest Experience Team
Sally Bat
Standard Double Room
Stayed in Dec 2023
Family
16 review
5.0/5
Outstanding
Posted on Dec 14, 2023
Fast, promptly and excellent staff. Will always be here next time. Hotel inside the mall and near with everythg needed. Upgraded to novotel and so convenient and helpful receptionist guy ( Ibis) when we arrive at night time and telling us softly and politely about the changes and escorting us until to novotel. So sad for his name. we arrive aroud 8 to 9pm.
Response from Property: Dear Mr. Sally,We very much appreciate your comments regarding your stay at the Ibis Styles Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
Chen
Standard Twin Room
Stayed in Apr 2024
Business travelers
7 review
3.2/5
Posted on Apr 30, 2024
hotel staff are very friendly and helpful, location is excellent.
The hotel facility is old, the walkway floor is sinking and not even. the basin plug is missing, shower head leaking, water is weak.
Response from Property: Dear Mr. Chen,Thank you for taking the time to tell us about your experience at Ibis Styles Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles Jakarta Mangga Dua Square, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Experience Team
Guest User
Standard Double Room
Stayed in Oct 2023
Solo travelers
5 review
1.0/5
Posted on Oct 13, 2023
Susi is the worst receptionist I've ever met. I really don't understand why she works here. Another male receptionist is especially good, always smiling. Please fire Susi. I saw the bad reviews were all of her.就是台前那个susi的接待,无语,从来不写评价,差评给她!
Response from Property: Dear Lin Xiao yanThank you for taking the time to tell us about your experience at the Ibis Styles Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles Jakarta Mangga Dua Square, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We will share your comments with our team, especially Susi. We are sure that this input will be a lesson for all our staff, we will carry out further training specifically regarding service and behavior. because we strive and promise to continue to improve the quality of our services.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Experience team
MUHANNAD BIN NUHAIM
Standard Double Room
Stayed in May 2024
Family
8 review
1.7/5
Posted on May 20, 2024
Not clean , very small room , very small toilet room , no recommend at all
Response from Property: Dear Mr. Muhannad Bin Nuhaim,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Mangga Dua Square, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Experience team
Muhammad
Standard Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 10, 2024
convenient to go anywhere. good services from concierge and housekeeping.👍👍
Response from Property: Dear Mr. Muhammad, We are very grateful for your comments regarding your visit to Novotel Jakarta Mangga Dua Square. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Guest Experience Team
THITINUN
Standard Double Room
Stayed in Sep 2024
Business travelers
66 review
4.0/5
Very Good
Posted on Sep 6, 2024
This hotel is suitable for our business.
Response from Property: Dear Valued Guest,Thank you for your feedback. We’re glad to hear that Ibis Styles Jakarta Mangga Dua Square is suitable for your business needs.We look forward to welcoming you back on your next visit.Best regards,Guest Experience Team
Guest User
Standard Twin Room
Stayed in Oct 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Oct 21, 2024
ok to business trip or travel trip
Guest User
Standard Double Room
Stayed in Feb 2024
Travel with friends
16 review
3.2/5
Posted on May 20, 2024
THE HOTEL WAS GOOD, SERVICE AND FACILITIES OKAY
WE ENJOYED OUR TRIP
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Ibis Styles Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
Chen
Standard Twin Room
Stayed in Sep 2024
Family
8 review
2.2/5
Posted on Sep 16, 2024
Good location but poor service
Response from Property: Dear Valued Guest,Thank you for your feedback. We appreciate your positive comments about our location. We are sorry to hear that our service did not meet your expectations. Your feedback is valuable to us, and we will address these concerns to improve our service quality.We hope to have the opportunity to provide you with a better experience in the future.Best regards,Guest Experience TeamIbis Styles Jakarta Mangga Dua Square
Dania Mirzani
Standard Twin Room
Stayed in Nov 2023
Family
1 review
3.0/5
Posted on Nov 24, 2023
Everything its good its about the money , but good!! Everything its good
Response from Property: Dear Ms. Dania,Thank you for your recent stay at Ibis Styles Jakarta Mangga Dua Square and for taking the time to share your feedback. We are glad to hear that you enjoyed your stay with us.At Novotel Jakarta Mangga Dua Square, we strive to provide a comfortable and convenient stay for all our guests. While we understand that some of our services may not have met your expectations, we take all feedback seriously. We are committed to consistently delivering a quality experience and will use this feedback as an opportunity to improve our services.Once again, thank you for being our guest and providing us with valuable feedback. We hope you will consider staying with us in the future.Sincerely,Guest Experience Team
Jason.lizr
Standard Double Room
Stayed in Sep 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Very good very good
Response from Property: Dear Valued Guest,Thank you for your positive feedback! We are delighted to hear that you had a very good experience with us. Your satisfaction is our top priority.We look forward to welcoming you back in the future.Best regards,Guest Experience TeamIbis Styles Jakarta Mangga Dua Square
KA MING STANLEY
Standard Double Room
Stayed in Dec 2023
Business travelers
1 review
3.7/5
Posted on Dec 13, 2023
good location but cleaness soso
Response from Property: Dear Mr. Ka Ming Stanley,We very much appreciate your comments regarding your stay at the Ibis Styles Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
Guest User
Standard Twin Room
Stayed in Nov 2023
Travel with friends
2 review
4.2/5
Very Good
Posted on Dec 2, 2023
The hotel is very convenience
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Ibis Styles Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team