Hotel berhampiran West Hunsbury Country Park, Northampton

Had arrived from the Hilton in Harrogate which was brilliant. Had high hopes for the brand when I arrived at this hotel. Walked in to reception and all I can say is appearances can be deceiving. Once you look past the chandeliers and flowers it’s evident this isn’t up to the usual Hilton standard. The first receptionist I spoke to was either shy or new. Very basic service, more time spent looking at the screen. Had to ask the usual questions, breakfast times/location:car parking payment etc.. Got told it was on my key card. That’s great but I’m asking you in person and having stayed at many hotels this is usually standard. The rooms are very basic and the hotel does need modernising. The receptionist kindly moved me (thank you Eva) as I could hear everything in the original room I was allocated, and the adjoining door between my room and the one next door didn’t seem to secure.. I found the family room I was given slightly more modern but the beds creaked awfully. Luckily I always take ear plugs. Bathrooms had those horrible shower heads that emit shed loads of spray, not ideal if you are trying not to get your hair wet and just have a wash. They do provide shower caps though. There is also a reminder to be vigilant with the shower curtain as the spray shower heads soak everything! Food in the restaurant was mediocre but prompt. Hilton prices without quality. Had the risotto which was essentially pea and cream, no taste of mint. It was a huge portion though and served quickly. Girls on service were very friendly but had to be reminded as to service. I was also given pudding without a spoon, had to go exploring as there were no staff to help find one. Pudding was bizarre, a lemon sponge thing on a bed of granola. Tasted like a dandelion. Had intended to use the gym, but to be honest I didn’t want to stay here longer than I needed to. In sum, not awful but not great. Standard no higher than a Holiday Inn, albeit they are more modern and don’t charge their guests for parking.

Clean room, good breakfast and good service. Will return when visiting again.

Very good food, family friendly. Had lots of gluten free options for me and could adapt the menu to suit. Good service. Parents stayed at the hotel and were very complimentary about their stay. Clean and comfortable rooms. Lovely little village too.

Arrived late just after Midnight, no one around, had to wander around shouting for someone, so we could check in. Eventually we found people setting up a meeting room. Room was clean although a little tired looking. No shower gel. The room was on the main walk way and joined the stairs, so very noisy in the morning. Also at 9am, cleaner knocked and tried to access room, fortunately we had locked the door. Breakfast was good, although the hot food was dry and overcooked. Internet speed was OK and TV needs updating.

Set back from the A14 next to services it was surprisingly good. Reasonably priced it reflects more on the location rather than the quality of the hotel. Not really affected by road noise as you might expect and the back faces fields. Staff are excellent, very friendly and helpful. Room allocation seemed well organised to give everyone as much peace as possible. Rooms are as good as any, big comfortable bed with fresh quality linen and a decent duvet. Opening windows allow plenty of fresh air and an individual room heater for those needing it a bit warmer. Bedside USB (and mini) allowing you to charge your phone next to the bed Key locking doors allow those considerate enough to be able to close them quietly. M&S food in the garage but also Tesco and various food outlets a short drive if needed. 5/5 👍