Hotel berhampiran SONO Switch Tower Museum, Norwalk

This hotel had a big open lobby with a bar and plenty of areas to use laptops or to gather in small groups. Convenient parking in a garage was located below the hotel. The elevators were extremely efficient. We were on the 8th floor and never waited. The hotel staff is hard to reach by phone but when we arrived they happily let us check into our room a little early. The beds are very comfortable and very high! The tv remote is odd and we had to call to figure out how to use it. Early morning coffee urns were late to arrive. The hotel is very close to I-95 which was helpful.

This was one of my most pleasurable hotel stays via the thousands of places I've been. When I was there at the hotel was spotless. When I arrive to my sweet there was a bottle of wine and treats waiting for me. That was totally unexpected. The service was top notch from the front desk, to the cleaning service. Nice modern hotel. I think the Marriott overall for stepping up their game and improving their hotel greatly.

Upon check in room 729 : Absolutely No help at front desk! Not welcoming at all. The lady there, did not smile. Did not ask anything, she had a reaction of disgust on her face, almost seemed a bit ******. Normally I am used to hearing some level of greeting. There was absolutely nothing here. Truly have never been treated so badly before. I was charged an additional $586.00 for the stay. Totalling to $1,961.33. Not a single receipt in sight. I stayed 19-23 Oct 2023. I was also held at reception for over 2hrs resulting to me missing Uber which got cancelled and was charged for I then missing the event I came to the states for. Absolutely No sense of remorse from the staff or so called reception manager. The air conditioning in the room constantly made a humming sound. Sleep quality was very poor. I would have provided this feedback, if someone one asked We were lugging our luggage and struggling with the hotel door. There was no attempt being made to hold the door for us. I understand you do not have porter service. But what stops you to help someone with the door?. Never staying here again and I do not recommend it!!! I demand a receipt and I’m demanding my money back or I inform the police. It’s as simple as that!

While out for the evening or during breakfast in the lobby, $1500 cash was taken from my luggage, buried in a pocket, in our room. The manager blames me for not using the hotel safe and failed to provide promised proof of reporting the loss to their insurance company. Of course they don’t believe me but I don’t have time to file such claims. During check-in, two large conventions were also checking in, and the lobby noise was so loud it was nearly impossible to communicate with the desk agent. The breakfast was only for convenience and mediocre at best. And they were slow to refill. I’m surrendering my silver status award points and will look for accommodations elsewhere from now on as I don’t feel safe at this hotel and don’t trust Hilton in general. Their “investigation” came up empty. A case filed with the Connecticut Department of Consumer Protection was unsuccessful because of course the big guy denies and wins. Would give them no stars if I could.

Last minute booking and the front desk service was amazing and will come back again!

Me and my wife did an overnight at the Circle Hotel Fairfield while attending a local event. The service people at the front desk were very nice and helpful, and there was someone staffing it overnight. They were also training new staff while we were there, but there was always someone experienced there to ensure good service. We had a dual-queen sized room as it was what fit our budget with the Trip.com discounts. We stayed in building 2 which is a very short walk from the main building. The room was spacious, basic but nicely enough decorated, and nicely clean-enough, though the toilet seat had been through some things and maintenance should have replaced it, but it wasn't broken. I let the front desk know and they said they'd have it addressed. The room had basic amenities (2 free bottles of water was nice), coffee maker, Ironing board iiron, soap, shampoo/conditioner/bodywash, tissue box, etc. A closet with a few hangers It could have used more hangers and it would have been nice to have a suitcase stand. No dresser/drawers, and no phone. There was a serviceable mini-fridge. We didn't use the TV so I can't comment on it. There wasn't a book with local businesses listed or deals for them, etc. The front desk area has a little shop you can buy overpriced neccesities and drinks. There's a pool out back that looks nice. There's also a nice lounge area inside and chairs/tables to relax outside out back. There was a decent breakfast layout, but it's mostly a variety of bread stuffs/carbs - not diabetic or keto friendly. They did have hard boiled eggs, fruit, and hot cereal packets so there are meager non-carb options. There was also cereals, sugar-sweetend yogurts, and a variety of drinks including coffee and juices. The make-it-yourself waffles were a nice touch. I would have liked bacon or sausage, but overall for the room rate it was a nice breakfast layout. We'd ordered food at night from Seamless and got a delivery to our room door with no problem. Note: Restaurants close early in the area, but there's a nearby 24hr McDonalds that's drive-through and order-only after 10pm. There's also a decent diner open right next to the hotel during the day. And shopping center across the road. If you don't feel like driving, the local main street bus stops right in front of the hotel on either side of the street going in both directions. Great if you're checking out the local brewery, which also has good food and was an A+ experience. Just make sure you have quarters for the bus. $1.75 per person gives you a 2-hour ”unlimited” pass to use the local busses in either direction. Overall, we liked our stay and would stay again in the future if the price is right. Compared to our experiences with similar hotels, under $140 was just right for our room as they had minimal business and it was nicely quiet. If they were busier, I'd expect $100 to $120 deal, and very busy, maybe less.. If I can think of anything else I'll update my review. I hope it helps!

My wife and I got married here 28 years ago and decided to go back for an anniversary brunch on a busy Sunday in August. We had not been back since. A friend, who lived locally, joined us. The building and grounds still look great. We made reservations online. After you order, they place a lovely plate of bagels, fresh fruit, cream cheese and muffins on your table. Everything was very fresh. Nice way to start. The brunch was a 4 course price-fixed meal, which we knew going in. You can enjoy lunch or breakfast. Two of us went with breakfast and the other went with lunch. Our table began with the organic smoked salmon and the lobster bisque soup. Excellent. All the portions were more than generous. The smoked salmon was tasty and chilled to the perfect temperature. Our friend devoured the soup. Our table ordered the bronzini, bananas foster French Toast, and the Belgium waffle with fresh berries. We also ordered a side of apple smoked bacon. Our friend said the bronzini was fantastic. She ate everything. The French Toast and waffle came out fresh and hot. Delicious. Our dessert was pecan pie and two orders of the apple crumble. Nice portions, fresh, and it went well with coffee. As coffee snobs, the coffee was excellent. The service was excellent. We even received a decorated plate saying, ”Happy Anniversary” written in chocolate syrup. The price was very reasonable. There was plenty of parking around the property. The building still looks as beautiful as it did 28 years ago. I don't think I'll wait another 28 years to return again!

We had requested an early check-in, which somehow didn’t register. We showed up around 1230 and the ladies at the front desk especially Tahjanee We’re most helpful in making sure that we got the first room that was available until then we hung out in the lobby which was quite comfortable. Really appreciate it that they made the effort to get a handicap accessible room and close to the elevators.