Hotel berhampiran Foothill Square Shopping Center, Oakland

The staff are the best - Trish, Lauren, Ree-Ann, Joey, Adham, Will, Anatero, Tupo, Jose, Laurence, Cole, Nikki, Trung, Martin, Theodore and the rest of the team made my long-term stay exceptionally comfortable. I felt quite at home and could have easily stayed longer had my travel plans not taken me across the globe. The breakfast buffet was more than adequate and the restaurant serves very delicious food. The pool and gym adds to the convenience and ambience.

I chose this location because it was a Hilton and it was located near primarily the airport as well as other locations to dine and shop. Upon arrival Melissa at the front desk was very pleasant and professional. We had arrived early rooms were not immediately ready. Melissa volunteered to keep our luggage as she checked with Kim in Housekeeping to determine if any rooms were available that suited our requested needs for check-in. Not sure if this is a fair complaint as I did not report the problem until after checking out. The drain of the bathroom sink did not function very well. While washing your hands, face or brushing your teeth, the water in the basin backed up and created a pool of waste water from the hygienic activity being conducted. Ugh! The bathtub drain worked fine. For me, this begs the question, if the basin is being washed between guests, shouldn't the person cleaning the bathroom notice this problem and report it to the Maintenance team? Apparently there is a lack of communication within the departments that would have prevented this disgusting experience for the guests. I reported the problem via phone to Kayla, the professional and congenial overnight Front Desk person, shortly after checking out. All the team members we encountered were professional, friendly and helpful! Melissa at check-in took our needs into consideration, spoke with Kim in Housekeeping who confirmed that a room suited to our reservation request was available. Both ladies were very happy to be able to accommodate us! We had just returned from a cruise at the San Francisco pier and had a day layover prior to flying out from Oakland Airport. We did not have a car so we needed the Complimentary Shuttle Service to transport us to a few places as well as the airport for an early morning departure. The primary Shuttle Driver is Bernie. Bernie was professional, kind, and a wealth of information about things to do and places to go in the area of the Oakland/San Leandro Hilton. Bernie is a safe driver and an outstanding Ambassador for Hilton! Thank you very much Bernie! Melissa as well as the other Front Desk staff informed us that the Complimentary Shuttle hours are limited, but they would contact and pay for a Lyft or an Uber vehicle to get us to the airport for our early morning departure. Awesome! Worked like a charm and we left the hotel at 4:00AM for our 6:00AM flight. The Team members who staffed the Front Desk in the evenings were outstanding as well. Melissa had provided us with some information about dining options when the restaurant in the Hilton was closed, as well as did the wonderful Front Desk evening team. The ladies were professional and cheerful. I apologize for not being able to share the names of the four ladies we encountered working the evening shift during our stay. We also had a drink at the Hilton Garden Inn restaurant and bar. Again, the area appeared very clean and well lit. The lady who served us was pleasant

This place is any great location centrally located in Oakland and it has a great view of the bay. The front desk staff was not very helpful when I was checking in, but this place is very clean and up-to-date. We were comfortable in our room and I would recommend a stay here.

非常開心的一次入住 酒店位於舊金山附近一個小鎮，小鎮寧靜美好，酒店窗外能看到遠處的海岸線，酒店附近有很多美好的小店，吃住逛街都是個不錯的地方。

I stay at the property every time I visit my family and friends in the bay area. I always can count on a clean quiet room and good service. I typically check in at night and there is always a nice staff member regardless the day that I check in. The food is good as well as I have tried several items.

Saya berurusan dengan Enrique dan Renee dan mereka sangat membantu dan manis. Ia adalah kali pertama saya di Oakland dan mereka memberitahu saya tentang semua tempat yang menakjubkan untuk dikunjungi dan dilawati. Mereka sentiasa memastikan saya ok dan jika saya memerlukan apa-apa. Pasti akan kembali kerana mereka berdua.

훌륭한 위치, 주변에 식당과 마트가 아주 가까이 있고 고속도로와 바로 붙어있어요. 직원들도 친절하고 서비스도 좋습니다. 조식은 뷔페는 아니고 메뉴를 골라서 주문할수있는데 맛있었어요! 추천합니다.

房間乾淨，早餐美國式簡單類型，沒蔬菜。服務不專業負責，人生第一進酒店房間沒有床！然後服務員說，噢，今天這個房間維修床了。噢，很正常似的，我想說修床很正常，沒有床的房間安排給顧客極不正常吧！