Hotel berhampiran Porta da Senhora da Graça (Porta do Vale), Óbidos

Given this hotel is ranked 4 out of 17 among Obidos hotels at the time of writing, I might have been forgiven for expecting a little more. What we got for our $130 was an astonishingly uncomfortable bed with tiny, squishy pillows, a shower with an improperly attached door (and a resulting wet mess all over the tiny bathroom’s floor), sewage smell from the same bathroom, an awkwardly located sink that requires even modestly-sized guests to maneuver rather intricately to perch on the adjacent porcelain throne so as not to impale themselves on its sharp corner, an air conditioning unit as old as the hotel itself and a huge wall containing a relatively tiny window behind a wooden door. Maybe it was just our luck and other double rooms are better, but something tells me this is all just part of the “charm”. The location just outside the city wall and free parking if you’re there early enough and the hotel isn’t totally full - there are only eight spots - are just about the only things earning this review an extra star.

Our family of 5 adults stayed at Hotel Senshoras Rainhas for two nights over Christmas 2023. We had two rooms in the basement level. One of the double rooms was comfortable enough with an outdoor patio overlooking the wall. The other room was not. Same size as double with an extra bed for a triple. A bit crowded to move around the room. The doors leading to the outside patios were double french style with the tilting top. In the triple room, the additional single bed somewhat blocked full access to the doors. By moving the bed over, one of the doors was able to be opened slightly. The first night, we were not able to correctly close the door to lock. It appeared to have a problem with the top tilting hinge. We slept with the door unlocked. Reported the problem to the front desk. We were assured the problem would be addressed. The second night the door was closed and locked properly, however after we opened the door we incurred the same problem as the night before. Again slept with the door unlocked. Unfortunately, both days, in the triple room, the toilet tissue was not enough. On the second day, the front desk was asked to have housekeeping added more toilet tissue in the room. The request was accommodated, but not in enough supply. The second night we ran out of toilet tissue again. The toilet tissue rolls were very small. Parking was a problem with our luggage not near the hotel. Somewhat narrow cobblestone streets with inclines and depending which parking lot was used, a number of steps were involved to reach the hotel. The hotel offered no assistance with the luggage or reasonable alternative to unload luggage. Since it was the holidays (Christmas Eve & Christmas Day) we made arrangements to have dinner at the hotel. What a waste of money. The first night the soup was at best room temperature. The lamb was dry with no sauce. The alternative fish was not much better. It was a fix menu. The next night the menu was the exact fix price menu from the night before. This time the soup was warm, the dry lamb was soaking in sauce and the fish was still dry. It looked like we were served leftovers from the night before. Do not recommend eating in the hotel restaurant. Very disappointing and not worth the cost. The hotel is a poor example of a 4 star hotel. It is within the walls of Obidos. Good location, but the hardship to unload luggage is not worth the effort. The rooms are small and attention to details is lacking. Simply not worth the cost or the effort to stay at this hotel. The restaurant was very disappointing and not worth the cost. There was no live music as noted on their website. We were offered a limited fix price menu as the only option. The second night we were served what appeared to be leftovers from the night before. Save yourself $$$ and stay somewhere else.

We loved having a whole wing/suite to ourselves. The porches were so nice to sit outside in. Restaurant was great. Staff was gracious and went above and beyond to help us.

There are positives and negatives to staying at the Pousada Vila Obidos. To their credit, this is a very nice micro-hotel that is situated in an unusual place - Obidos. It is virtually in the shadow of a castle and the old world flair of this town makes it very special. The hotel itself is pretty and nicely appointed. Breakfast is the highlight of this hotel. Now for the not so good... The hotel is not accessible by car so you need to be aware that you will have to carry all your baggage up a pretty steep cobblestone path and several steps to the front door. We did not know this until it was nearly too late to make other arrangements / cancel. We did receive an email during our travels with a ”warning” but it seemed too late. We arrived during a rain storm, so the cobblestones were quite wet and slippery. The room was not completely clean with a used bottle left behind. Also, there is a cat (or cats) on the property that followed us everywhere. My husband is extremely allergic. Had we known there was a CAT on the property, at the breakfast area, and allowed to jump on the chairs and tables in the dining room we would never have booked here. Sorry, we were disappointed and itchy.

We had booked the castle “suite” for 2 nights. Two weeks prior to arrival my husband pulled a leg muscle. Thankfully the gracious staff accommodated a room change from the castle tower to the cottage next door. Boy, were we grateful! Had we no room change we would have abandoned our trip. There are A LOT of uneven stairs just to get to main castle. At night they are dimly lit with no handrails. Very risky for anyone with unsure footing. We did make it to the restaurant one night for dinner (slowly up stairs with breaks). Interior of castle is dreary, musty and tired looking. Having stayed in plenty of other ancient castles this broke my heart to see. The parent company needs to send some executives here for a retreat! The restaurant was, in my opinion, very worn also. Silver chargers were all scratched up, china faded and chipped and food substandard. There were only 3 groups of us in restaurant on a Saturday night…all American. That sums it up there folks! The room in cottage was spacious and bed was fairly comfortable. However, internet never worked and we ended up using a lot of data, bathroom had NO outlets, no robes/slippers, minimal toiletries, no USB ports, and you could hear neighbors through walls. They did bring us breakfast daily as my husband would have difficulty making it up stairs. That was appreciated. I think the staff is trying hard but with SO MUCH needing attention from the parent company it is probably hard to keep smiling and taking complaints. I feel for them.

Margarida Baptista Leite 2/5 5 minutes ago on Google Este hotel não é de 4 estrelas. Fiquei lá uma noite, através de um voucher Odisseias. Paguei mais um pouco por um upgrade, mas em nada compensou esse gasto. O quarto que nos foi atribuído, embora aparentemente razoável, tinha bastante pó nas mesas de cabeceira, não tinha tomadas elétricas suficientes, ou seja, tivemos que desligar candeeiros para poder carregar os telemóveis e uma das toalhas de banho estava rasgada. De referir que, normalmente num hotel de 4 estrelas, também oferecem um roupão e chinelos durante a estadia e não foi o caso. Para além disso, ficámos num quarto que ficava num piso equivalente a um 3° andar e não havia elevadores naquela ala do hotel. Fora as questões com o quarto e o acesso ao mesmo, tivemos de marcar uma hora para usufruir da piscina interior. Qual não foi o nosso espanto, quando chegou a nossa hora de usufruir estavam mais 6 pessoas lá! (A piscina interior não é grande, por isso, o facto de haver 8 pessoas a usufruir ao mesmo tempo, fez com que ninguém conseguisse nadar nem estar completamente à vontade). Juntando a isto, a mobília da esplanada junto à piscina exterior, estava suja, com teias de aranha e não tinha sequer uma almofada para dar algum conforto. Finalmente, e a cereja no topo do bolo desta experiência, fizemos ums reserva na receção na altura do check-in, para jantar no restaurante do hotel às 20h30. Ora, quando lá chegámos, o empregado informou-nos que devido a uma falha de comunicação da receção, eles não tinham tido conhecimento da nossa reserva e, portanto, só haviam 2 pratos disponíveis e nem sequer tinham entradas. De positivo, apenas o staff que foi sempre simpático e disponível, mas com muito pouca autonomia para tentar melhorar a situação. Enfim, uma experiência muito àquem da expectativa e um hotel que não merece as 4 estrelas.