Hotel Kolam air panas di Odate

We stayed two nights. It was a great experience. Room itself is good, bed is comfortable. Got onsen and free half portion of ramen and rice after 7:30pm, which is a bonus. Ramen is delicious. However, service for a part-time staff (a girl) was bad! This is the first time we experienced such bad service in Japan. First, her greeting was mean and rude, with no smile on her face and kind of ignoring the customer. Second, after we got the room key and get ready to take the elevator, we didn't know the way. She just kept ignoring us which a normal staff would show you the way to the elevator right after finished check-in. Lastly, after we entered into the room, we found out that the toilet seat was loosen. So we went down to the lobby to tell her about these. She was so unhelpful that she did not even want to come up to our room to see what happen, but just tild us to use the toilet in the lobby instead! At the end, luckily there was another senior full time staff just on duty, we told him about this, and he immediately went up to our room to see what happen. Will give this senior staff a 5 star. So other than that part-time staff (girl), all were pretty good.

Spacious room and bathroom, but a little old and dusty. Quite a distance from Odate station so will need to catch a bus or prepare for a 20-30 min walk. Helpful staff who guided us where to catch buses.

酒店傳統及有特色, 環境寧靜及漂亮, 溫泉非常好, 更有多個家庭風呂可免費預約,房間寬敞整潔, 早餐及晚餐豐富及美味,下次一定會再入住