B&B HOTEL Offenbach-Kaiserlei

Es ist ein gutes Hotel

房間相對寬敞，衞生還行，早餐種類不多

great experience for my first time in Germany. staff was very nice they spoke english and were very helpful. Rooms were cleaned and air conditioned. very comfortable stay would recommend! also amazing latte macchiatos

+ Check-in was smooth and friendly thanks to the lady at reception that evening. She even helped us out with tooth paste since we forgot ours. The reception area is nice and colourful, and we loved the spacious parking garage, which is reasonably prized. - No idea who came up with the decor, but the money theme is questionable. The carpet was ugly and seemed dusty and dated. The worst, however, was the check-out. The cleaning person came into our room three or four times before check-out time which made us feel rushed. I told her we gonna leave at 11 the first time. Then we briefly mentioned this at check-out just as a remark and the gentleman at the desk got extremely rude and condescending explaining to me "that this is how hotels work". Then he failed to provide us with a coin to leave the garage (which we paid for) and refused to leave us out when we called up, hanging up on us. Only after calling again, did he open the garage door. I would have given a three or four stars to this hotel, but after this experience we'll never be back and I would never recommend this hotel.

It was a proper place to stay in Frankfurt and the region. The staff was very friendly, the breakfast was delicious. The interior of the hotel is modern, and roomy. The size of the room ensures a comfortable stay.

This mail I wrote to the management of IBIS Offenbach Date: Sa., 12. Feb. 2022 at 21:04 hrs, but did ( till today 24 APR 2022 ) never get an answer, it seems that they do not care about customer feedback! So I feel free to post it here at Tripadvisor. Dear Ibis management, I feel totally cheated!! I booked this reservation exclusively because of the “included breakfast” ( as shown on the Accor website ). Realizing that the Hotel reservations for the weekend are low, you just simply close the facilities such as breakfast, reception service, welcome drink etc in order to become a phantom hotel. The main reasons why Accor customers are coming to the group, is just because of the professionalism.. Now, I feel treated worse than in a Youth hostel, in the JH Frankfurt/ Sachsenhausen they are still able ( even during the hottest pandemic period ) to keep the reception open and serving a daily 7/7 breakfast. A multi national group such as Accor should be able too! Usually, I go to the Ibis style Mosel Straße Frankfurt, they operate professional an fair. This means, due to lack of bookings they just closed the hotel for JAN/FEB 2022 complete. So there is no cheating of customers, no business no customers no disappointments! Tomorrow is Sunday and really difficult here in Offenbach, this industry area to find bakery locations etc. Why didn't you inform the customers about the partly closed Hotel accommodation and the cancellation of the breakfast. This could have been explained in your personal mail in order to give the chance/ option to the customer to change the Hotel location on time. Now it’s really misleading towards customers and it’s not worthy to be a part of the Accor group. At least, with a “little good will” a breakfast box could have been provided ( as last year ). There are so many options to solve such a case. I do not accept this kind of arrangement, that’s why I did not sign the documents in my room, I’m not ready to pay the full amount ( as mentioned I feel mislead and cheated ). I’m waiting for your answer and a new room rate calculation/compensation. I do hope for your understanding. Best regards.