Pengguna Tetamu
26 Oktober 2023
I booked three rooms for two nights when I was in town on business. I tried several times to call the hotel with a few questions and was diverted to someone's cell phone to leave a message -- which was never returned after several messages left over several days. I also sent several emails with the same questions -- and never got a response. So I went into the office when I arrived a day early in hopes of speaking to a live person -- which I did. All squared away, I thought. Then my colleague tested positive for covid and our event got canceled. Again I tried to call, email etc., explaining that we had to unfortunately cancel - no response. So I went in in person again (not having been exposed myself) to make sure they got the message and was told that the owner would make the decision on refund due to covid or perhaps a credit for future stay, which I'd consider because I am in town frequently for business (after this I would NEVER consider staying there). I was told I would hear from the owner soon. Next day I rec'd a bill marked "NO SHOW" charged in full for three rooms/two nights. I only canceled due to circumstances beyond my control and, btw, lost a LOT of money on the canceled event too. HORRIBLE CUSTOMER SERVICE. PLENTY of other choices in Ogunquit in similar price range and much nicer properties. Go anywhere else.
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