Pengguna Tetamu
27 April 2024
We reached early in morning, before check in time, since our train reached at 8 05am. We were not given a room in spite of rooms being vacant, since the booking mentioned check-in at 12 pm. We were also told that we can cancel booking and take refund from make-my trip. Apparently the person at reception doesn't care for customers. We assured check out in 24 hours, to no help. It's sad that the person insisted that he would have given us room had the booking not mentioned check in time as 12 pm. That certainly was not a customer friendly approach. It was not possible to wait for four hours in the heat. So finally we checked in at another hotel and had to spend again for our stay. The booking was non refundable hence there was no point in contacting make-my trip. Our booking amount was wasted.
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