Hotel berhampiran ANGIE SMITH MEMORIAL UNITED METHODIST CHURCH, Oklahoma City

When we checked in, I forgot my phone on the counter. They held it for me and remembered me when I came back to get it. The valet remembered us from check in the day before and made getting our car very easy! Very personable and we will definitely come back!

They went above and beyond to help take care of us during a very hard time for our family. They are great!

New hotel that underwent an amazing reno. Booked the Junior Suite and what a wonderful room for a good price! Spacious, separate “living room” with gorgeous light fixtures, deep blue wall color with wonderful white baseboards and doors, beautiful window coverings and carpet. The bedroom is huge with wonderful bathroom that has a gorgeous large shower and vanity. Bronze fixtures everywhere which look so classy. Only problem was the “night light” under the vanity--flips on and off erratically. The Great Hall on the main floor is glorious. Soaring ceilings that look to be 30+ feet high, gorgeous art deco light fixtures and décor. Wonderful place for a drink to enjoy the surroundings. Parking is available in the attached garage which is the worst ever. Extremely narrow lanes that curve in ridiculous ways. Unfortunately that’s the only option to be near the hotel. We did not do valet parking (about $6 more), which is a must to avoid this horrendous garage.

Hotel ini menyampaikan lebih banyak daripada yang kami jangkakan. Semua orang sangat baik, biliknya cantik, malah mereka mempunyai bilik jenis studio jangka panjang dengan dapur! Kami tidak mempunyai masa untuk kolam, tetapi ia jauh lebih besar daripada kebanyakan dan kelihatan sangat bersih. Sarapan paginya mengagumkan (sudah lama kami tidak mendapat wafel hotel lol) dan mereka mempunyai kopi dan teh percuma sepanjang hari.

Have stayed here on visits to OKC for nearly 20 years. Despite being an older hotel (built i969 as an original HoJo) than the others in the area, it is very well maintained and the rooms are always clean and remodeled every few years. On this trip, I was having problems getting hooked up to the wi-fi from my laptop and went to the front desk, where the clerk found an issue with Google, so she set me up on another browser - and had no problems since. Beds are comfortable to sleep on, shower had hot water and the price included free hot breakfast. Also, the lobby area has a bunch of vintage Howard Johnson's memorabilia on walls in the lobby area including ads.

Hotel is new and tidy. The staff were courteous. However, they double charged me and I have still not got a refund after they told me they refunded me.

非常方便的酒店，酒店坐落在交通便利的街區，隔壁是一家很大的墨西哥餐廳，對麪是麥當勞、旁邊對着有兩個加油站。 靠近高速，離肯塔基快餐衹需三、四分鍾車程，離中國風味自助餐廳也衹有7分鐘車程。 離購物中心很近，離山姆會員店三分鐘車程。 酒店的早餐能管飽，房間熱水和暖氣充足。 由於該酒店生活十分方便，停車也很方便，為此我們續住了幾回。 該酒店的服務人員和藹可親，有求必應。 此外，該酒店性價比也很高，不到50美元/晚，很實惠。 強烈推薦有車的朋友入住該酒店！

The hotel room was fine, but my experience with the staff and mgr was frustrating. We found we were charged for a reservation the night before (we stayed 1 night). The reservation was made online. I received notification of the reservation for the night we stayed via email and had it in my Bonvoy app as well. No other notification was received. They said we were charged for the night before and had a different reservation # for that date. Again we never received any notice of that reservation. When trying to talk to the mgr. , we were told by staff she would call me back. 2 days later in my 3rd call I finally reached her. She argued that she had an online reservation and I was charged for not giving notice. When I questioned why that reservation had not appeared on my Bonvoy app or email, she did not have an answer, but refused to remove the charge and told me the only thing I could do would be to dispute it with the credit card co. This is my first negative hotel review ever and the first time I have had to dispute a bill. Needless to say I am now suspicious of Marriott and will be staying elsewhere in the future.

The hotels general manager, Patel, made everything from checking in to checking out miserable. I work for Marriott. I know that the Marriott standard is to treat every guest like family. The goal is to make people want to come back. Her customer service skills are subpar, and if she doesn’t know how to treat another Marriott employee and their family, who showed nothing but kindness, I hate to think how she treats her employees that shes’s actually in charge of. Based on what I hear, it’s not well. The front desk employee, Liz, runs the place like a well oiled machine and should replace Patel immediately. She treats everyone who walks in the door like her best friend. She is the only reason I didn’t take my money elsewhere. And there are PLENTY of hotels within 5 miles of that place. As for the hotel itself, there’s not much to complain about. The hotel is clean and quiet. Breakfast is adequate. The rooms seem to be kept up. It’s probably the only reason, that and Liz, that people stay there. When you manage a hotel, you need to always keep in mind your guests are there for a variety of reasons. I had a sudden death in the family and had to fly home for a funeral. The last thing I needed to worry about was management treating my family members checking in with disrespect. And the last thing any of us needed at such a sensitive time was front desk staff taking out their lack of customer service skills on us. You never know what people are going through. Being nice to paying guests, and greeting them with a smile isn’t hard to do. The general manger could really use some training on how to run a hotel and to gain some people skills. She’s obviously miserable and you can clearly see on the faces of the employees that her lack of enthusiasm for the people who stay there is wearing thin the tolerance the staff has for the guests and their needs. It’s only a matter of time before people take their money elsewhere.

What a amazing great advocated staff!!!! We spent a night in Hampton inn Oklahoma in our way home to Georgia. My husband left his valuable watch in room in this hotel. We made a call, and they said they talk to manager. Mrs. Jasmine mailed the watch to our house in georgia. How we can say thank to such great staff. Plus we really enjoyed our stay, such amazing clean room and what a wonderful breakfast. We both thank you all!!!!