Hotel berhampiran Journeys, Oklahoma City

New hotel that underwent an amazing reno. Booked the Junior Suite and what a wonderful room for a good price! Spacious, separate “living room” with gorgeous light fixtures, deep blue wall color with wonderful white baseboards and doors, beautiful window coverings and carpet. The bedroom is huge with wonderful bathroom that has a gorgeous large shower and vanity. Bronze fixtures everywhere which look so classy. Only problem was the “night light” under the vanity--flips on and off erratically. The Great Hall on the main floor is glorious. Soaring ceilings that look to be 30+ feet high, gorgeous art deco light fixtures and décor. Wonderful place for a drink to enjoy the surroundings. Parking is available in the attached garage which is the worst ever. Extremely narrow lanes that curve in ridiculous ways. Unfortunately that’s the only option to be near the hotel. We did not do valet parking (about $6 more), which is a must to avoid this horrendous garage.

Traveled to OKC with 9 friends for the Oklahoma vs South Carolina football game. Our experience at the Omni was the best we have ever had. Even though we were the visiting team, they had signs, snacks and decorations for our team. The valet guys, the door men, the front desk staff and the wait staff in the OKC Tap Room were the best. We only ventured away from the hotel for one meal. The pool and hot tub were awesome and the skyline was beautiful. The hospitality shown us the entire trip was the best.

酒店很大氣，雖然有點年頭了，但是看起來各方面都不錯，尤其是人員素質。酒店位置也不錯，就在市中心，邊上還有共享單車

The valet service was excellent and a blessing in the heat. Also, everything is closeby so there is not much driving or traffic to hassele your stay. . We were missing a hairdryer but the front desk was prompt to deliver one to our room.

I really wanted to like this hotel, and there are some things to like. It is a beautifully restored historic building, which is a plus. The rooms are large, and the beds comfortable. However, the management needs to pay more attention to details. After a full day out at appointments, I came back to a room that had not been touched. The bed was unmade, the trash was not emptied, the empty glasses had not been picked up, and I had no clean towel to take a shower before dinner, and I was in a time crunch. (The hotel is supposed to provide daily housekeeping.) The front desk didn't answer the phone when I called from my room, so I got dressed and walked down to talk to someone in person. I was told housekeeping would come right away. But they did not. And so I had to call again, this time getting an answer but still greatly delayed on anyone showing up at my door. If this were a Hilton Garden Inn, I would expect less on service. But at a Hilton property like this, I expect more. A huge oversight is the bizarre room service menu offered. Where else in America can you not order a hamburger or some basic food from room service. I wasn't in the mood for a Wagyu steak. So I went to the bar and found a hamburger and fries. But the bar is not allowed to sell desserts. What? Who thought that was a good idea. The next night I ate a chicken Caesar salad in the bar and nearly broke my teeth on at least four chicken bones not properly removed. Nice property, good location, nice rooms (don't expect a view though) but somewhat lacking in basic service. This should be an easy fix for management.

Our stay was great! The room was spacious, nice, and clean! The area of the Hotel was quiet! Parking was also great! It was the perfect location to walk to bricktown! Highly recommend this hotel!

Hotel staff were very accommodating and kind. They even recommended places to go to/activities to do.

Hotel ini menyampaikan lebih banyak daripada yang kami jangkakan. Semua orang sangat baik, biliknya cantik, malah mereka mempunyai bilik jenis studio jangka panjang dengan dapur! Kami tidak mempunyai masa untuk kolam, tetapi ia jauh lebih besar daripada kebanyakan dan kelihatan sangat bersih. Sarapan paginya mengagumkan (sudah lama kami tidak mendapat wafel hotel lol) dan mereka mempunyai kopi dan teh percuma sepanjang hari.

The hotels general manager, Patel, made everything from checking in to checking out miserable. I work for Marriott. I know that the Marriott standard is to treat every guest like family. The goal is to make people want to come back. Her customer service skills are subpar, and if she doesn’t know how to treat another Marriott employee and their family, who showed nothing but kindness, I hate to think how she treats her employees that shes’s actually in charge of. Based on what I hear, it’s not well. The front desk employee, Liz, runs the place like a well oiled machine and should replace Patel immediately. She treats everyone who walks in the door like her best friend. She is the only reason I didn’t take my money elsewhere. And there are PLENTY of hotels within 5 miles of that place. As for the hotel itself, there’s not much to complain about. The hotel is clean and quiet. Breakfast is adequate. The rooms seem to be kept up. It’s probably the only reason, that and Liz, that people stay there. When you manage a hotel, you need to always keep in mind your guests are there for a variety of reasons. I had a sudden death in the family and had to fly home for a funeral. The last thing I needed to worry about was management treating my family members checking in with disrespect. And the last thing any of us needed at such a sensitive time was front desk staff taking out their lack of customer service skills on us. You never know what people are going through. Being nice to paying guests, and greeting them with a smile isn’t hard to do. The general manger could really use some training on how to run a hotel and to gain some people skills. She’s obviously miserable and you can clearly see on the faces of the employees that her lack of enthusiasm for the people who stay there is wearing thin the tolerance the staff has for the guests and their needs. It’s only a matter of time before people take their money elsewhere.

The hotel room was fine, but my experience with the staff and mgr was frustrating. We found we were charged for a reservation the night before (we stayed 1 night). The reservation was made online. I received notification of the reservation for the night we stayed via email and had it in my Bonvoy app as well. No other notification was received. They said we were charged for the night before and had a different reservation # for that date. Again we never received any notice of that reservation. When trying to talk to the mgr. , we were told by staff she would call me back. 2 days later in my 3rd call I finally reached her. She argued that she had an online reservation and I was charged for not giving notice. When I questioned why that reservation had not appeared on my Bonvoy app or email, she did not have an answer, but refused to remove the charge and told me the only thing I could do would be to dispute it with the credit card co. This is my first negative hotel review ever and the first time I have had to dispute a bill. Needless to say I am now suspicious of Marriott and will be staying elsewhere in the future.